Manager Aftermarket Services - MRO & Lifecycle Support

TYTAN Technologies

The PACE is fast. The expectations are high. The contribution matters. Working at TYTAN is more than a job, this is a mission. We push boundaries, think big, and hold ourselves to the highest standard. Our mission and values guide everything we do, and we're looking for people who are driven by ownership, embrace challenges, and are energized by meaningful work. If you're motivated by impact and thrive in dynamic environments, you'll fit right in.

At TYTAN, we aim to set a global standard in autonomous air defense with AI-driven, cost-efficient systems that counter unmanned aerial threats at scale. We protect people. We protect critical infrastructure. We protect European sovereignty.

We are seeking a Manager Aftermarket Services to build TYTAN’s through-life support capability from the ground up. You will own that promise: defining and pricing our support offer, building the installed-base and warranty register, and setting up maintenance, spares and repair processes that turn service into a product our customers buy. The role sits within Production Planning & Control, because MRO is planning and control of a different kind of order. Capacity, material, scheduling, ERP and configuration all apply. In the long term, this role is the nucleus of a dedicated Service/MRO department.

Your roadmap to make an impact

• Sell support as a product: Define and price TYTAN’s support offer, including service levels, storage and readiness checks, battery and energetics refresh, spares packages, repair turnaround and software/firmware updates, together with Sales, Bid Management and Legal. Own the support chapters in offers, contracts and negotiations

• Build the installed-base register: Create and maintain a single source of truth per customer, covering serial numbers, configuration and firmware state, location, storage condition and usage, for both interceptors and ground infrastructure such as launchers, C2/ground stations, sensors, chargers and containers

• Manage warranty and shelf life: Track warranties for TYTAN units and supplier components, along with shelf-life and calibration dates, and run RMAs and back-to-back supplier warranty claims

• Plan and execute maintenance: Set up preventive maintenance plans (calendar-, storage- and usage-based), coordinate servicing in-house and on site, define service kits and procedures, and coordinate field technicians and customer training

• Run the spares and repair loop: Forecast spare parts and repair capacity with PPC and Procurement, plan service orders in our ERP (Odoo) alongside production orders, and feed root causes from the field back into Engineering, Quality and Production

• Report and build the case: Deliver monthly fleet-readiness, warranty-exposure and service-revenue reporting to management, and develop the concept for a dedicated MRO/Service department