Associate Service Operations Security Technician-Locksmith

Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Good business English skills (Written and spoken).

The annual base salary range for this position is 21.00 to 25.00. 

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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• Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
• Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
• Prioritizes service calls based on Service Level Agreements and management direction.
• Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution.
• Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution.
• Maintains safety awareness and follows safe behaviors at all times.

Maintains a positive attitude to increase customer satisfaction