IT Supervisor - Network & Infrastructure

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

About the Role:

This position leads the day-to- day coordination, maintenance, and improvement of IT infrastructure, corporate services, and network communications used across the project. The role works under the direction of the Chief Information Officer and collaborates with internal teams and third- party service providers to help ensure reliable operations, timely issue resolution, and appropriate documentation. The position requires a n understanding of IT operations, strong coordination skills, and the ability to support business needs while following established standards, procedures, and compliance requirements.

Key Responsibilities:
• Leads and coordinates the day-to- day IT operations, maintenance, reliability, testing, upgrades, user 
support, and general system administration activities for the I - 77 concession, including data center services, 
communications, fiber, corporate voice and data networks, servers, desktop services, operating systems, 
hardware, software, and the Traffic Operations Center.
• Leads the maintenance and periodic review of business continuity and disaster recovery procedures.
• Works with internal teams and service providers to support network communications infrastructure for the 
project.
• Maintains applicable IT policies, procedures, standards, and operational documentation.
• Monitors Service Level Agreements and Key Performance Indicators (SLAs and KPIs), documenting issues, 
coordinating follow-up actions and supporting problem resolution.
• Supports and Leads problem identification, troubleshooting coordination, and resolution tracking for IT 
systems and services.
• Manages relationships with third- party contractors, software providers, and support vendors as needed for 
service delivery, issue resolution, license tracking, and support of contract administration.
• Performs other duties and responsibilities as assigned.
• Identifies and tracks cybersecurity vulnerabilities and coordinating mitigation activities with appropriate 
internal or external resources.
• May lead SOX-related documentation, evidence collection, and compliance activities as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Degree in Computer Science, Information Technology, Telecommunications or similar.
• At least 2 years of relevant IT operations, systems support, network support, or related experience preferred.
• Experience supporting IT administration activities.
• Experience coordinating work with internal teams, contractors, and service providers; direct people management experience is helpful but not required.
• Must have exposure to vendor coordination, purchasing support, budgeting input, forecasting, or operational planning preferred.

• Ability to interact with colleagues in a self -managed team structure
• Possess strong and positive verbal, written, interpersonal, and documentation skills
• Multitask and problem-solve within a fast- paced environment
• Perform all essential duties and responsibilities while demonstrating initiative, performing quality work within 
deadlines and interacting professionally and proactively with other employees and with multiple 
organizations 
• Working knowledge of network, server, backup, and storage infrastructure preferred.
• Familiarity with fiber- based network communications solutions preferred.
• Familiarity with cybersecurity vulnerability tracking and SOX compliance documentation preferred.
• Must be able to demonstrate computer proficiency, especially within Microsoft Excel, Word, and PowerPoint, 
as well as PC based programs

Work Environment & Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that 
must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations 
may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet but also moderate to high at times given that the 
employee may be working around heavy machinery.
• Occasional travel between Charlotte and Raleigh, to the Austin office and other Cintra projects in North America, may be required
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer
• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee is frequently required to stand, walk and sit
• Must be able to push, pull and lift up to 30 pounds at least