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Mercier Consultancy Group

Danish Speaking Customer Experts for a Tech Leader

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Danish is mandatory.
  • A valid European Union passport or a valid work permit allowing employment in Greece is required.
  • Previous experience in telecommunications or technical customer support is highly advantageous.
  • A passion for technology and a desire to excel in Danish-speaking technology-sector jobs are expected.
  • Strong communication skills and a professional, patient, and empathetic demeanor when dealing with clients are required.
  • Comfort working in a fast-paced environment and adapting to new digital telecommunications tools is required.

Responsibilities

  • Deliver customer service support to users of telecommunications products and services.
  • Troubleshoot technical connectivity issues and provide solutions for network- or device-related inquiries.
  • Resolve billing and subscription questions to maintain customer satisfaction.
  • Represent the client as a brand ambassador.
  • Document customer interactions in the database to maintain accurate service history and provide product development feedback.
  • Collaborate with cross-functional technical teams to stay updated on software, hardware, and mobile network advancements.
  • Maintain understanding of telecommunications regulations and company-specific service protocols.

About the Company

Company size
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Total funding
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