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Better Health Group

Primary care platform enabling value-based care

Medical Assistant

Clinical Support & Patient AdministrationUpdated on Nov 5
Full-timeThe Villages, FL, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Current CPR/BLS certification is required or must be obtained within organizational guidelines.
  • Knowledge of medical terminology, anatomy, physiology, and clinical office procedures is required.
  • Working knowledge of common medications and disease processes affecting the patient population served is required.
  • Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations is required.
  • Experience using electronic medical records (EMRs) is required.
  • Proficiency with Google Workspace (Drive, Docs, Sheets, Slides) is required.
  • The role requires the ability to perform a full range of physical activities in a clinical environment, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements; manual dexterity and fine motor skills to perform clinical procedures, administer medications, collect specimens, and operate medical equipment; the ability to lift, carry, push, or move supplies and equipment weighing up to 15 pounds and assist with heavier patient transfers when appropriate; the ability to sit or stand for extended periods; sufficient visual acuity and hearing to safely perform essential functions; and the ability to operate standard office equipment, computers, telephones, and clinical devices.
  • Reliable transportation is required to consistently report to scheduled work locations and shifts.
  • The role requires the ability to maintain confidentiality and appropriately handle sensitive information, work independently while managing multiple priorities in a fast-paced clinical environment, and deliver patient care with cultural sensitivity to Medicare and other patient populations.
  • The role requires customer-service and telephone-etiquette skills, organizational, prioritization, and time-management skills, verbal and written communication skills to interact with patients, providers, health plans, and partners, interpersonal skills for collaboration, and critical thinking and problem-solving abilities.

Responsibilities

  • Welcome patients and prepare them for provider examinations by obtaining and documenting their chief complaint, current medications, allergies, medical, surgical, family, and social histories, preventive-care information, and other relevant clinical information in the electronic medical record (EMR).
  • Measure, document, and report vital signs and other clinical observations.
  • Prepare patients and examination rooms for provider visits.
  • Assist providers during examinations, treatments, and in-office procedures.
  • Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
  • Administer oral and injectable medications, immunizations, and treatments as directed by the provider and permitted by state regulations.
  • Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
  • Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
  • Perform phlebotomy and prepare specimens for laboratory testing.
  • Perform CLIA-waived laboratory testing in accordance with established procedures.
  • Conduct in-office diagnostic testing, including electrocardiograms (EKGs), vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
  • Perform PT/INR testing using approved CoaguChek or Coag-Sense equipment and glucose testing using a glucometer.
  • Complete laboratory quality controls and maintain required testing logs.
  • Clean, disinfect, and sterilize reusable instruments and properly dispose of contaminated materials in accordance with infection-prevention standards.
  • Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters in the EMR.
  • Complete inbound and outbound patient communications, including appointment and medication reminders, Transitional Care Management (TCM) outreach within two days of hospital or facility discharge, and preventive-care outreach.
  • Support Annual Wellness Visits (AWVs) by preparing Health Risk Assessments (HRAs), updating preventive-care records, and ensuring required documentation is complete.
  • Assist with patient outreach, scheduling preventive screenings, documenting completed services, and care coordination.
  • Maintain patient medical records in accordance with organizational policies and HIPAA requirements.
  • Manage front-office responsibilities, including answering incoming calls, greeting patients, scheduling appointments, patient registration and check-in/check-out, processing referrals, coordinating prescription refills, and routing clinical and administrative inquiries.
  • Monitor inventory of medical supplies, pharmaceuticals, and disposable clinical items, and assist with ordering and maintaining office and clinical supplies.
  • Support onboarding and training of new team members as assigned.
  • Collaborate with providers, clinical staff, and front-office personnel to ensure efficient clinic operations.
  • Perform other duties as assigned.

Desired Qualifications

  • Completion of an accredited Medical Assistant program is preferred; CMA, RMA, NCMA, CCMA, or equivalent certification is noted.
  • At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory-care setting is preferred.
  • IV Therapy certification is preferred where permitted by state regulations.
  • Phlebotomy experience is preferred.
  • Knowledge of medical coding principles is preferred.
  • Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based-care principles, and Annual Wellness Visit workflows is preferred.

About the Company

Better Health Group

Primary care platform enabling value-based care

Better Health Group provides a national primary care platform that helps clinicians participate in value-based care. It offers a dual-operating model: physicians can retain ownership of their practices and partner with Better Health Group’s MSO and ACOs, or work as employees at company-owned clinics, earning revenue through health-plan partnerships that take on financial risk across Medicare Advantage, Medicare ACOs, Medicaid, and commercial plans. Its platform integrates a practice’s EMR with data from prescriptions and hospital visits to generate actionable care-management recommendations while handling administrative tasks like outreach, coding and billing, quality reporting, and payer relations. The company aims to shift from reactive sick care to proactive Better Health care, supporting nationwide expansion and population health improvements.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$675M
Headquarters
Tampa, FL
Founded
2006

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