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Mercier Consultancy Group

Spanish Speaking Customer Experts - Spanish

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Spanish is mandatory.
  • Proficiency in English is required for corporate communication and training.
  • A valid European Union passport is mandatory.
  • Strong technical aptitude and a genuine interest in the consumer electronics industry are required.
  • Previous customer service experience is valued, but not stated as mandatory.

Responsibilities

  • Provide customer support for consumer electronics by phone, email, and chat.
  • Assist Spanish-speaking customers with technical inquiries about appliances and personal care technology.
  • Troubleshoot device performance issues.
  • Educate customers on product features and maintenance to maximize device longevity.
  • Maintain accurate records of customer interactions in the customer relationship management database.
  • Collaborate with internal teams to resolve escalated technical cases.
  • Contribute to the continuous improvement of support protocols.

Desired Qualifications

  • Previous experience in a customer service role.

About the Company

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