Senior Manager - Communications & Project Management

Overview

• Managing the day-to-day client relationship and communications between the agency and the current clients.
• Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.
• Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns
• Monitor closely the communication trends and in charge of competitive audit/reports
• Identify new business opportunities with current clients while managing allocated resource teams.
• Supervise, inspire and guide the executive team members

Responsibilities

Technical & Product

• Strong understanding of the advertising and media industries and the role of communication strategy within them.
• Maintain a solid understanding of client’s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs
• Develop an excellent daily client relationship and foster consulting opportunities wherever possible
• In-depth knowledge of agency capabilities, processes, and tools

Business Acumen & Operational Efficiency

• Manage the day-to-day relationship with our internal & external teams
• Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)
• Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project
• Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details
• Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders
• Constantly exceed client expectations and ensure that KPIs of each project are met
• Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
• Full understanding of the production ecosystem, milestones and requirements
• Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director

Innovative & Analytical Mindset

• Take full ownership of every job that comes through you – and ensure that every job is measured against client requirements, agreed strategy and on-brand
• Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them
• Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking
• Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
• Challenge yourself and the team (direct line report and partners – strategy, creative, production) on coming up with innovative ideas that address brand and business objectives
• Good financial understanding of budgeting and estimating 

People & Leadership

• Takes initiative to challenge an established point of view with respect and openness.
• Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
• Able to handle complex issues and make decisions even when missing information.
• Capable of proactively developing meaningful relationships with key decision makers. 
• Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
• Able to build succession plans and grow and mentor future talent.
• Able to provide constructive feedback to others in a timely manner.
• Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
• Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
• Able to motivate their team to pursue goals and deliver beyond their beliefs.
• Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
• Empowers individuals to solve problems with full support when needed.
• Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
• Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
• Proactively and continuously work towards improving effective team working and collaboration.
• Able to handle complex messages and is able to convey issues to facilitate others' understanding. 
• Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
• Capable of creating opportunities for others to grow and demonstrate their learning agility.
• Drives a culture of trust with peers, clients and other stakeholders.

Self

• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
• Able to set high impact objectives and goes above and beyond to exceed performance.
• Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
• Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity, transparency and humbleness.
• Showcases resilience and maintains drive and a positive outlook when faced with challenges.
• Actively listens and is receptive to others' feedback on performance.
• Able to take justified risks when appropriate and take accountability and responsibility when things don’t go as planned.
• An early identifier of change, able to proactively develop and share plans to seize opportunities.
• Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
• Able to listen to other people in a way that they feel understood, and is respectful of others.
• Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
• Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

Qualifications

• Proficient in English & Arabic
• Bachelor's degree in marketing advertising, or a related field
• Minimum of 3 years of experience working in a Communications, Project Manager or Account Manager role -  preferably within an experience in communication, digital or media agency, could also come from marketing/client side.

Additional Information

R-3128 P-3529