All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate Front Office

Hotel Guest ServicesUpdated on Nov 11

Full-timeAgra, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent qualification is required.
At least 1–2 years of guest service or front-office experience in a hospitality setting is required.
Proficiency with property management systems and hotel management software is required.
Excellent verbal and written communication skills in English are required.
The ability to handle guest interactions professionally and provide strong customer service is required.
The ability to manage multiple tasks and prioritize effectively in a fast-paced environment is required.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is required.
Knowledge of hotel operations, reservation systems, and front-office procedures is required.

Responsibilities

Greet and welcome guests upon arrival with hospitality and professionalism.
Process guest check-ins and check-outs efficiently and accurately.
Manage room reservations, modifications, and cancellations using the property management system.
Respond promptly to guest inquiries by phone, email, and in person.
Provide concierge services, including restaurant recommendations, local attraction information, and travel arrangements.
Handle guest concerns and complaints empathetically and resolve issues to ensure satisfaction.
Process payments and respond to billing inquiries accurately and discreetly.
Coordinate with housekeeping and maintenance departments to address guest requests and maintenance issues.
Maintain a clean, organized, and welcoming front desk environment.
Perform administrative duties, including data entry, filing, and record maintenance.
Upsell hotel services and amenities to enhance the guest experience and increase revenue.
Comply with security protocols and guest privacy regulations.
Assist with special requests and arrangements for VIP guests and events.
Collaborate with team members to support overall front-office operations.
Maintain a professional appearance and demeanor consistent with Fairmont standards.

Desired Qualifications

Additional language skills are preferred.

Job Description

Greet and welcome guests upon arrival with exceptional hospitality and professionalism
Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation
Manage room reservations, modifications, and cancellations using the property management system
Respond promptly to guest inquiries via phone, email, and in-person communication
Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements
Handle guest concerns and complaints with empathy and resolve issues to ensure satisfaction
Process payments and manage billing inquiries with accuracy and discretion
Coordinate with housekeeping and maintenance departments to address guest requests and maintenance issues
Maintain a clean, organized, and welcoming front desk environment
Perform administrative duties including data entry, filing, and record maintenance
Upsell hotel services and amenities to enhance guest experience and increase revenue
Ensure compliance with security protocols and guest privacy regulations
Assist with special requests and arrangements for VIP guests and events
Collaborate with team members to support overall front office operations
Maintain professional appearance and demeanor consistent with Fairmont standards at all times

Qualifications

**Required Qualifications:**

High school diploma or equivalent qualification
Minimum 1-2 years of guest service or front office experience in a hospitality setting
Proficiency in using property management systems (PMS) and hotel management software
Excellent verbal and written communication skills in English; additional languages preferred
Strong customer service orientation with ability to handle guest interactions professionally
Demonstrated ability to manage multiple tasks and prioritise effectively in a fast-paced environment
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Knowledge of hotel operations, reservation systems, and front office procedures

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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