Sales Manager

Overview

The Sales Manager leads all steel sales activity in the assigned market. This role manages a team of sales representatives, assists in the procurement of steel products (wide flange, tubing, and MBQ), and serves as the primary liaison between sales and operations so customers receive outstanding service and on-time delivery. The Sales Manager drives the team to grow their book of business, expand market share, and maximize profitability in line with company vision and values.

Responsibilities

Sales Leadership

• Lead, coach, train and develop the sales team, including hiring, onboarding, performance management.
• Set individual and team sales goals, track progress against them, and hold the team accountable for results.
• Monitor sales pipelines, distribute and manage prospects, and ensure accounts are covered effectively.
• Develop and execute plans to grow share with existing customers and win new customers in the market.
• Manage team schedules and approve PTO to ensure consistent customer coverage.
• Build a positive, high-performing team culture.

Customer Relationships

• Visit customers regularly to strengthen relationships, understand their needs, and identify growth opportunities.
• Plan and host customer appreciation events and manage the associated budgets.
• Serve as an escalation point for customer issues and ensure they are resolved quickly.

Purchasing

• Procure steel products, which could include wide flange, tubing, and MBQ, in partnership with supply chain and the branch team.
• Balance inventory availability, pricing, and margin to support sales growth and profitability.

Cross-Functional Partnership

• Act as a liaison between sales and operations to ensure orders are processed accurately and material ships on time.
• Manage back orders, credit memos, and order issues between sales and operations.
• Support order entry and sales calls during peak volume or team absences.
• Partner with the credit department to set up new customer accounts and resolve credit issues.
• Collaborate with operations, purchasing, credit, and branch leadership to meet customer commitments and business goals.
• Other duties as assigned.

Qualifications

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• Steel sales experience required (service center or distribution preferred).
• 2+ years of sales leadership or supervisory experience preferred.
• Working knowledge of steel products and value-add processing.
• Purchasing or procurement experience a plus.

Knowledge/Skills/Competencies:

• Strong communicator who builds trust with customers, team members, and cross-functional partners.
• Results-driven, with a track record of setting and achieving sales goals.
• Detail-oriented and organized, with the ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and creative thinking.
• Collaborative team player who works well across departments.
• Proficient in Microsoft Word, Excel, and Outlook; ERP or CRM experience a plus.
• Ability to travel locally to customer sites as needed.

About Us

Triple‑S Steel is a family-owned steel service center with a growing national and global presence. For more than 65 years, we’ve built our reputation on strong relationships, dependable service, and a commitment to the people and communities we serve.

We offer the strength and stability of an established industry leader while maintaining a collaborative and supportive work environment where colleagues can grow, make an impact, and build long-term careers.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Company-paid life and disability insurance
• HSA/FSA options and Employee Assistance Program (EAP)
• Profit-sharing bonus eligibility