Communication Representative 2 - Emerg Med

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

36

Department:

500320 Emergency SMH

Work Shift:

UR - Rotating (United States of America)

Range:

UR URC 209 H

Compensation Range:

$25.60 - $35.84

Responsibilities:

Serves as the first point of contact between the Hospital Emergency Department, prehospital providers, and outside facilities for both adult and pediatric patients to determine needed resources, optimize throughput, and maintain patient safety. Serves a vital role in the distribution of information and activation of specific care teams including but not limited to Emergency Medicine, Trauma, Stroke, Pediatrics, etc.

ESSENTIAL FUNCTIONS

• Collects and documents relevant information from prehospital providers, including ground and helicopter agencies, via radio, telephone, and additional digital communications.
• Receives, documents and prompts for complete information from receiving facilities about possible patient transfers to the ED during overnight hours. Works collaboratively with sending facility and team to determine resources needed for the patient and if immediate transfer is necessary to Hospital ED overnight. Works with physicians working clinically and ED leadership when needed to decide if transfer is needed and to facilitate.
• Collects and documents relevant information from transfer centers, outside facilities, and community-based providers via radio, telephone, and additional digital communications.
• Utilizes collected information, assesses resource needs and initiates appropriate activation of specific care teams (Emergency Medicine, Trauma, Stroke, Pediatrics, Burn, MI, etc.).
• Follows hospital incident management system protocols in both declared and resource-dependent incidents and manages incoming calls during events Utilizes and maintains Monroe County Disaster Paging system, and assists with maintaining communication systems.
• Receives and documents clinical information in EMR and receiving critical lab values and makes appropriate notifications to clinical team members.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 2 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine required
• Associate's degree or Bachelor's degree and 5 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine preferred
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of basic Emergency Medicine clinical and operational protocols required
• Excellent communication skills and interpersonal skills required
• Ability to manage multiple competing priorities with efficiency and professionalism required
• Basic competency with computers and additional digital interfaces required

LICENSES AND CERTIFICATIONS

• EMT-B or higher certification upon hire required or
• LPN - Licensed Practical Nurse - State Licensure or higher nursing licensure upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.