Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, No contact lens allowed; prescriptive glasses will be provided, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Key Responsibilities

• Install, commission, maintain, and repair advanced analytical and scientific instruments at customer sites.
• Diagnose and resolve complex electrical, mechanical, vacuum, and software-related issues to maximize instrument uptime.
• Perform preventive maintenance and corrective service in accordance with company quality and safety standards.
• Provide technical support and training to customers on instrument operation and best practices.
• Accurately document service activities using service management systems.
• Collaborate with internal teams to resolve technical issues and improve customer satisfaction.
• Respond promptly to customer service requests, including urgent support when required.
• Maintain a high level of professionalism while representing Thermo Fisher Scientific at customer sites.

Minimum Qualifications

• Master's degree in Engineering or a related technical field with no prior experience, or
• Bachelor's degree in Engineering or a related technical field with at least two years of hands-on experience installing, maintaining, troubleshooting, and repairing complex analytical or scientific instruments.

Preferred Qualifications

• Degree in Electrica/ Electronics Engineering, Mechanical Engineering, Materials Science, or a related technical discipline.
• Experience servicing analytical instrumentation, electron microscopy, semiconductor equipment, or similar high-technology systems.
• Knowledge of ultra-high vacuum (UHV) systems and high-voltage equipment.
• Relevant professional certifications (e.g., government-recognized labor safety certification, English language proficiency certification, or other technical certifications).

Additional Requirements

• Valid driver's license and willingness to travel frequently between multiple customer locations.
• Ability to lift and move equipment or system components weighing up to 40 kg, with appropriate lifting assistance and in accordance with safety guidelines.
• Willingness to work in cleanroom, laboratory, manufacturing, and industrial environments as required.