Receptionist

Job Description

• Welcome and greet guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Process reservations, cancellations, amendments and room allocations.
• Provide accurate information regarding hotel facilities, services and local attractions.
• Handle guest requests, queries and complaints professionally and promptly.
• Answer and direct telephone calls and respond to guest emails when required.
• Process payments and maintain accurate guest records.
• Coordinate with Housekeeping, F&B, Maintenance and other departments to meet guest requirements.
• Maintain accurate records and ensure all front office procedures are followed.
• Handle guest keys/cards and other front office documentation securely.
• Maintain a high standard of personal grooming and professional appearance.
• Ensure confidentiality of guest information at all times.
• Follow hotel policies, health and safety procedures, and service standards.

Qualifications

• Minimum School Certificate (SC) or equivalent.
• Certificate/Diploma in Hotel Management, Hospitality, Tourism, or Front Office would be an advantage.
• Previous experience in a hotel or front office environment would be an advantage.
• Good knowledge of English and French.
• Basic computer knowledge is required.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.