Maintenance Technician

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin.  

A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.   As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!   For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *  

What you will have an opportunity to do:

JOB SUMMARY

Performs preventive maintenance & 'basic' necessary repairs on Hotel equipment & systems that could include air handlers, ice machines, basic HVAC, commercial laundry equipment, electrical components on switches, panels, thermostats, motor controls, drywall repairs, painting, etc.

ESSENTIAL JOB FUNCTIONS

• Responds and attends to guest repair requests.
• Communicates with guests to resolve maintenance issues.
• Performs preventive maintenance on the entire property.
• Visually inspects tools, equipment, and machines.
• Inspects property to identify potential and current needs.
• Carry equipment (e.g., tools, radio).
• Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings.
• Maintains maintenance inventory and requisition parts and supplies as needed.
• Communicates each day's activities and problems that occur to the other shifts using approved communication programs and standards.
• Displays basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
• Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
• Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
• Programs TVs
• Performs general housekeeping and engineering-related inventory duties.
• Uses the Lockout / Tag out system before performing any maintenance work.
• Performs repairs on interior and exterior landscaping as well as external landscaping sprinklers.
• Displays basic computer skills including inputting and making temperature changes.
• Verifies automated HVAC controls via DDC interface and makes corrections and adjustments, as needed.
• Reports any maintenance problems, safety hazards, accidents, or injuries.
• Properly stores flammable materials.
• Services the hotel's pool, including adjusting chemicals and cleaning filters.
• Performs daily scheduled and non-scheduled work requests and maintenance projects.
• Completes maintenance logs.
• Respond to all emergency and alarm situations.
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• Follows all company and safety and security policies and procedures.
• Completes safety training and certifications.
• Have a thorough understanding of OSHA rules and regulations.
• Ensures uniform and personal appearance are clean and professional.
• Maintains confidentiality of proprietary information.
• Protects company assets.
• Welcomes and acknowledges all guests according to company standards.
• Anticipates and addresses guests' service needs.
• Assists individuals with disabilities.
• Thanks guests with genuine appreciation.
• Adheres to quality expectations and standards.
• Develops and maintains positive working relationships with others.
• Be familiar with the inter-departmental relationship between the different departments (to include PBX, Guest Services, Housekeeping, FB outlets, Banquets, Sales)
• Supports team to reach common goals.
• Listens and responds appropriately to the concerns of other employees;
• Speaks with others using clear and professional language;
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance;
• Moves up and down stairs, service ramps, and/or ladders;
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping;
• Enters and locates work-related information using computers. Perform other reasonable job duties as requested; and
• Performs all job functions, special projects and tasks as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

• High school diploma preferred or GED equivalent.
• Prior maintenance experience required; hotel experience preferred.
• Possesses a valid Maryland Driver’s License and minimum of 18 years required.
• Possesses customer service skills.
• Possesses knowledge about the hotel and the services offered.       
• HVAC experience a plus
• Pool Certification a plus
• Must be able to work a flexible schedule including nights, overnight shifts, weekends and holidays.

SKILLS

• Ability to complete assigned tasks in a timely manner and in accordance with IPC standards.
• Ability to work without direct supervision.
• Ability to ensure confidentiality of guest and hotel.
• Ability to focus attention to details, prioritize and organize work.
• Ability to maintain a flexible schedule according to the needs of the position and the demands of the business.
• Ability to exert physical effort in the completion of assigned tasks, to include climbing ladders and steps, operation of power tools, and lifting 50 lbs. or more regularly.
• Ability to endure abundant physical movement in performance of job duties.

• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Enters and locates work-related information using computers. Perform other reasonable job duties as requested; and
• Performs all job functions, special projects and tasks as assigned.
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What are we looking for?

WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used

·         Standard office equipment, including telephone, computer, calculator, fax, and computer programs including Microsoft Word, Excel, PowerPoint, and email. All tools, equipment, machinery in the department.

Physical & Mental Requirements

·         Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb, or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard office equipment. Requires normal range of hearing and vision.

·         Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment

·         Interior or exterior of hotel including property grounds. Exposure to direct sunlight, high humidity, extremes of heat and cold, noise, paint, and other exposures associated with the hotel environment.

·         The work environment may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

Compensation:

$20.00

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$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.