Enterprise Infrastructure Services Analyst 2

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

Under the direction of the Manager of Hosting Services, this individual provides support for hosted data center services. Responsibilities include but are not limited to providing support for all server computing environments and Identity sources (Active Directory and EntraID).

A successful candidate will be able to manage systems and storage dedicated to hosting systems, data, and related technologies within our corporate data center as well as remote data centers and globally distributed locations.  This role will be a key contributor to the administration of our data center infrastructure.

Essential Responsibilities

• Executes the team’s objectives for local, global, and cloud data centers.
• Administers on prem and cloud platforms and maintains the required configuration.
• Provides on going technical support for on-prem and cloud environments globally to assure cost effective operation.
• Implements the change, upgrade, or removal of current systems.
• Works with appropriate business partners to implement new infrastructure/systems as required.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, and makes recommendations.
• Ensures security standards are being met, and takes appropriate steps when deficiencies are uncovered.
• Participates in disaster recovery testing.
• Remediates incident and service requests.
• Drafts operational documentation as requested.
• Provide support for the following applications & hardware globally:
  • Azure IaaS and PaaS Infrastructure and services
  • Microsoft SCCM for patching and server inventory
  • Virtualization infrastructure support through SCVMM and vCenter
  • Storage: HPE 3PAR, HPE Alletra, Dell Compellent, HP StoreOnce, NetApp
  • Hardware: HPE\Dell blades and chassis, Dell\HPE servers
  • Support global backup process and remediation (CommVault)
  • Support Solarwinds environment globally
• Expectations of the role include but are not limited to:
  • Manage enterprise grade storage systems and infrastructure.
  • Manage enterprise grade hosting solutions.
  • Manage hypervisor platforms (compute and storage).
  • Maintain continuous availability of the environment and contribute to improvement practices.
  • Perform infrastructure troubleshooting, resolve issues, and document solutions.
  • Make configuration changes to keep the infrastructure secure and reliable.
  • Develop automation for routine processes.
  • Participate in data protection discussions, provide input and make recommendations on solutions to support the enterprise environment.
  • Be a team player and participate in an on-call rotation.
  • Additional responsibilities as assigned by department leadership.
• Work Conditions
  • • Participation in on-call rotation and additional working hours to respond to critical incidents as needed.
    • Due to time zone difference and appropriate meeting times, flexible work hours may be required.
    • Carry a Smartphone 24X7 for the purpose of escalation
    • Needs to be a US Citizen due to some CMMC Restrictions on Isolated environment
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Sitting for a extended period of time.
    • Lifting and transporting moderately heavy objects, such as computers and peripherals.
    Travel may be required for support and special projects.

Position Requirements

Minimum Requirements:

• • College Degree in computer science, information sciences or related field and 3 years of experience; OR 5+ years relevant experience.
  • Strong knowledge of computer hardware & operating systems (Compute, Storage, Windows & Linux Server).
  • Working knowledge of HyperV and VMWare
  • Working knowledge of enterprise backup solutions (e.g., Azure Backup and CommVault).
  • Working knowledge of Patching and working with Vulnerability remediations (including Tools for remediation ie Ansible, Powershell, Insight Dashboard, Nessus, SCCM/MECM, Azure Arc)
  • Knowledge of industry standard maintenance practices and monitoring tools is required. Solarwinds preferred.
  • Experience with Azure IaaS and PaaS.
  • Experience with Infrastructure as Code.
  • Knowledge of Windows Active Directory and Azure EntraID.
  • Knowledge of enterprise grade virtualization.
  • Knowledge of Microsoft SCVMM and SCCM is preferred.
  • Knowledge of enterprise storage solutions.
  • Experience working with PowerShell, Python, Bash, or other scripting languages.
  • Knowledge of TCP/IP, VLANs, and firewall basics
  • Experience with AS/400 (iSeries) is a plus

Competencies/Traits:

• Understands when new or alternate solutions are necessary and begins discussions with IT management and business/functional partners to identify needed improvements to the solution/service framework.
• Leverages experience collaborating across cultures and organizations. Purveys interpersonal and cultural understanding in group work settings by initiating conversations with others.
• Shares information proactively, directs workflows to leverage the expertise of individuals, and promotes a team approach to achieve common goals.
• Provides solutions/services that conform to approved industry frameworks within his or her domain or country that support best practices and standardization and meet requirements for risk, security, maintenance, scalability, and performance. Initiates conversations with his/her manager and customers/partners when new, customized, or non-standard solutions may be necessary.
• Leverages existing solutions, knowledge base, and best practices, and works within the approved policy/governance framework.
• Gains trust by listening effectively, being open and transparent, and demonstrating results that the customer, business, or function values.
• Demonstrates a sense of pride in the quality of his/her own work, and a willingness to take initiative to meet the challenges of the customer, business, or function.
• Promotes accomplishments while holding others accountable for results.
• written and oral communication skills.
• Effective interpersonal skills, with a focus on listening and questioning skills
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Self-directed, self-starter and strong analytical & problem-solving skills.
• Ability to work well under stress.

#LI-REMOTE

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

Annual salary range is from $92,800.00 to $138,400.00, plus benefits & incentive plan