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All Accor

Global hotel management, franchising, loyalty program

Night Receptionist - CDD

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

  • A diploma in hospitality and food service or an equivalent qualification is required.
  • Knowledge of hotel technical operations is required.
  • Experience with Micros or Opera is required.
  • Fluency in speaking, reading, and writing French and English is required.
  • Experience in a similar position in a luxury establishment or palace hotel is required.
  • A minimum of 3 to 5 years of experience in the hospitality industry, including 2 years in a supervisory position, is required.
  • A polished and professional presentation is required at all times.
  • A positive and willing attitude is required.
  • A strong sense of service and quality in a luxury environment is required.
  • High energy and determination at work are required.
  • Team spirit is required.
  • The ability to listen to guests and anticipate their needs is required.
  • Confidentiality and security of guest information are required.
  • Adaptability and flexibility are required.
  • Rigor and a strong sense of organization are required.
  • Respect for and commitment to hotel and department standards and procedures are required.

Responsibilities

  • Welcome and register guests in accordance with the procedures of Royal Monceau – Raffles Paris, ensure that all guest information is correctly entered into the system, and maintain a courteous and professional attitude at all times.
  • Manage and control the cash float, room pass, and keys in accordance with reception and cash-handling procedures.
  • Maintain comprehensive knowledge of rooms, rates, availability, promotions, loyalty programs, and Raffles Group destinations to support commercial promotion.
  • Handle guest requests and complaints by referring them to a supervisor, help ensure that guests retain a positive impression of their stay, and coordinate with the concierge regarding guest-request follow-up.
  • Operate the computer system, including printing emergency reports, take reservations when dedicated reservation agents are unavailable, and escort guests to their rooms upon arrival when needed.
  • Know the procedures for guest safes, the opening hours of outlets, and hotel events, as well as the duties of the standard, reservation, concierge, and housekeeping services.
  • Calmly apply security and emergency procedures, keep the work area clean, and comply with the instructions of management and the reception hierarchy.
  • Perform other duties as assigned, as the job description is not exhaustive.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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