Field Account Manager

Introduction

Join our Account Management team as a Field Account Manager and play a key role in driving revenue growth and strengthening customer partnerships across assigned accounts. Through strategic account management, commercial leadership, and close collaboration with Technical Sales teams, you will help accelerate customer success and support the delivery of innovative solutions that contribute to better health for more people. Based in Mumbai, India, you will be responsible for expanding customer relationships, identifying growth opportunities, and increasing portfolio adoption across your assigned territory.

Grow with us – Your Responsibilities

• Build and maintain strong, multi-level, long-term customer relationships to strengthen account engagement, satisfaction, retention, and recurring revenue

• Expand Sartorius' share of wallet within assigned accounts by driving cross-selling and multi-product penetration in line with account plans and portfolio objectives

• Lead the commercial stages of the sales cycle, including proposal development, negotiation, and commercial closure, while coordinating Technical Sales involvement for opportunity creation, technical validation, and solution adoption

• Identify and develop growth opportunities within assigned accounts by leveraging Technical Sales support for validation, trials, and solution design to deepen stakeholder engagement and expand portfolio adoption

• Drive adoption of innovative and newly launched products by communicating their value, supporting successful implementation, and delivering NPI-related targets

• Integrate newly acquired customers into the assigned account base, capturing new use cases within account plans to support long-term account development and expansion

• Maintain accurate SFDC records, document customer interactions, and ensure reliable forecasting and pipeline management to support data-driven territory planning and prioritization

What will convince us

• Bachelor's or Master's degree in Life Sciences, Engineering, or a related field

• 5-8 years of field sales experience within the life sciences or technical industry, including management of mid-sized or large customer accounts

• Strong commercial acumen with proven skills in negotiation, opportunity management, and account planning

• Excellent communication and stakeholder management skills with the ability to influence decision-makers and partner effectively with Technical Sales teams

• High proficiency in SFDC and CRM tools for pipeline management, forecasting, and sales performance tracking

• Self-driven, results-oriented approach with the ability to coordinate cross-functional stakeholders and deliver business outcomes

• Willingness to travel more than 50% as this role is heavily focused on customer engagement