Marriott International

Manages and franchises hotels around the world

Assistant Manager

Food & Beverage Operations ManagementUpdated on Nov 13

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

High school diploma or GED equivalent is preferred.
At least 2 years of related work experience is preferred.
At least 2 years of supervisory experience is preferred.
The role requires the ability to read and visually verify information in varied formats, inspect equipment visually for defects, and meet the described physical demands, including standing, walking, lifting up to 50 pounds, and navigating stairs or confined spaces.

Responsibilities

Inspect staff grooming and attire and correct deficiencies.
Communicate with guests, employees, and departments to ensure guest needs are met, and help staff work together as a team.
Monitor dining rooms for seating availability, service, guest safety, and well-being.
Complete maintenance work orders and scheduled inventories of supplies, food, and liquor; check stock and requisition supplies as needed.
Obtain and secure the assigned bank, verify contracted monies, and obtain change for the expected business level.
Communicate last call at the designated closing time.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Develop and maintain positive working relationships and support the team in reaching common goals.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, answer telephones with appropriate etiquette, and ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 2 years of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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