Welfare Manager

Welfare Manager Summer 2027

Join a global company with international exposure as a Welfare Manager for Summer 2027! In this role, you'll take responsibility for the wellbeing and medical care of our international students, ensuring they feel safe, supported and looked after throughout their stay in Malta. You'll lead a team of Welfare Leaders, oversee student welfare cases, coordinate medical appointments and ensure that every student receives the care and attention they need. Working closely with school management, Student Services and our Sales team, you'll be a key point of contact whenever a student needs support. If you're compassionate, highly responsible and a natural leader who can stay calm and decisive in challenging situations, this role is perfect for you!

What You'll Do:

• Lead and Manage the Welfare Team: Oversee a team of seven Welfare Leaders, managing schedules, shift coverage, training, performance and day-to-day support.
• Oversee Student Welfare Cases: Manage all student welfare matters, including illness, injuries, doctor visits and hospitalisations, ensuring students receive appropriate medical attention promptly.
• Coordinate Medical Appointments: Ensure Welfare Leaders accompany students to medical appointments and hospital visits, remaining with them throughout their care whenever required.
• Ensure Daily Follow-Ups: Monitor all ongoing welfare cases and ensure every unwell student receives daily follow-up and appropriate support.
• Organise Welfare Checks: Plan and oversee regular welfare checks to identify students who may need additional support or attention.
• Maintain Clear Communication: Work closely with Student Services, school management and Sales colleagues, ensuring relevant teams are kept informed of student welfare matters while respecting confidentiality and data protection requirements.
• Manage Documentation and Reporting: Maintain accurate welfare records, case updates and reports using EF's internal system, Elektra, and provide management with regular updates on welfare trends and incidents.
• Handle Unexpected Situations: Take ownership of challenging situations, make informed decisions and ensure students receive the right support when it matters most.

Who You Are:

• Compassionate, patient and approachable, with a genuine interest in student wellbeing and welfare.
• A natural leader with the ability to manage, motivate and support a team.
• Experienced in customer-facing roles, ideally with previous experience working with young people.
• Reliable and resilient, with the ability to remain calm and make decisions when situations become challenging.
• Proactive and solution-oriented. You're confident taking ownership and using your own initiative.
• Highly organized, with excellent communication and interpersonal skills.
• First Aid certified (preferred).
• Knowledge of additional languages is considered an asset.
• Fluent in English and legally eligible to work in Malta (Maltese/EU passport or valid work permit).

Details:

• Duration: Contracts starting in June and running until August.
• Schedule: Full-time, 6-day work weeks on a shift basis.
• Safeguarding: All roles are subject to police conduct checks and character reference checks.
• Training: In-house training and support will be provided before and throughout the summer.

In line with the EU Pay Transparency Directive (Directive (EU) 2023/970) and Legal Notice 173 of 2026, the initial pay range for this role is €1,500 to €1,900 gross per month.

If you have a "go above and beyond" mindset, genuinely care about the wellbeing of others and thrive in a role where you can make a real difference, this is your opportunity! Join our Summer 2027 team and help ensure that every student feels safe, supported and cared for while creating memories that will last a lifetime. Apply now!