Lead Medical Assistant

Overview

Under the direction of the appropriate manager (Director, Practice Administrator, Operations Manager or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the back office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

• Performs all Medical Assistant functions.
• Participates as an active care team member in the coordination of patient care.
• Implements and provides appropriate clinical support in conjunction with the planned activities of the ambulatory setting in order to provide adequate support for the medical providers.
• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
• Ensures appropriate budgetary standards are implemented for labor and supply monitoring.
• Ensures compliance of regulatory and organizational policies and procedures with the clinical staff, and recommends changes in policies and procedures as identified.
• Participates in regulatory and proficiency checks for quality management and accreditation requirements.
• Implements and monitors process for testing result maintenance of all tests/referrals made to other departments for physician staff.
• Institutes and maintains a high level of customer service in the back office area in regards to patient, physician and inter-departmental contact made in person or by telephone.
• Participates in performance improvement projects.

Qualifications

Experience and Education

• 2+ years experience in a physician office required.
• 1+ year Medical Assistant experience in same or similar specialty required.
• High School Diploma or GED equivalent required.

Licensure/Certification

• Certified Medical Assistant (CMA) required at time of hire.
• Registered Medical Assistant – Nationally Certified preferred at time of hire.
• Basic Life Support (BLS) required at time of hire.

Additional Requirements

• Travel: Up to 10%.
• Supervises: 1–40 Medical Assistant(s).
• Additional duties as assigned may vary.