Engineer – Customer Service
About the job
- Technical knowledge of equipment and products.
- Knowledge of project management and service management.
- Troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Time management and organizational skills.
- Relevant industry certifications or training.
- Perform on-site installations, repairs, and maintenance of equipment and products.
- Troubleshoot and resolve technical issues, ensuring timely and quality service delivery.
- Provide phone and email support to customers.
- Assist in resolving technical queries and issues.
- Maintain accurate records of service activities.
- Update customer databases and documentation.
- Build and maintain strong customer relationships.
- Identify opportunities to upsell or cross-sell services.
- Work with other service engineers and teams to share knowledge and best practices.
About the company
Gunnebo Entrance Control designs and supplies entrance control hardware like speed gates, revolving doors, turnstiles, and security booths for demanding environments such as stadiums, airports, data centers, hospitals, and workplaces. The systems combine mechanical barriers with access control to restrict entry to authorized people and guide visitor flow. Their products are built for long life, easy operation, and are designed to blend with lobby aesthetics while integrating with existing identification systems. The goal is to improve safety by providing reliable, scalable entrance control that protects people and secure areas.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Uckfield, United Kingdom
Founded
1764
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Simplify's Take
What believers are saying
- ASSA ABLOY signed the acquisition on 2026-08-03, validating strategic value.
- 2025 sales reached about EUR151 million with a good EBIT margin.
- Biometric-ready pedestrian access systems fit airport and transit modernization spending.
What critics are saying
- ASSA ABLOY needs regulatory approval; closing slips beyond Q4 2026.
- ASSA ABLOY expects a small EPS dilution, pressuring deal economics.
- Post-close, ASSA ABLOY can consolidate functions and erase Gunnebo’s standalone identity.
What makes Gunnebo Entrance Control unique
- Speed gates, fare gates, and security revolving doors target airports and transit.
- The business combines 1995 specialization with Gunnebo’s 1764 security heritage.
- Operations span Europe, the US, and Asia with 670 employees.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Long Term Disability
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match