Operations Manager

Fine Jewelry & Watches

Confirmed live in the last 24 hours

The RealReal

The RealReal

1,001-5,000 employees

Online marketplace for authenticated luxury goods

Data & Analytics

Compensation Overview

$73,440 - $116,280Annually

+ Employee Stock Purchase Plan + 401K with company matching + Paid parental leave + Unlimited Discretionary Time Off (DTO) + 10 Paid Holidays + Bonus programs + Incentive pay


Phoenix, AZ, USA

Required Skills
Customer Service
  • 5+ years management experience; production environment or e-commerce experience preferred
  • Bachelor’s degree from an accredited college or university preferred; concentration in management and/or business preferred
  • Solid analytical skills
  • Knowledge of business or warehouse software
  • Proven problem solving skills with a strong commitment to action
  • The capability to handle ambiguity and be flexible to changing needs and priorities
  • The ability to prioritize multiple time-sensitive tasks and/or escalate issues
  • Demonstrated ability to self start and manage people with organizational effectiveness to maximize productivity, locally and remotely
  • Passion for creating a high caliber team with dedication to operational excellence and providing outstanding customer service
  • Work effectively and collaboratively in teams to meet shared goals and deadlines, and foster cross-functional partnerships
  • Attention to detail, strong organizational and communication skills, geared towards large groups
  • Project management experience preferred
  • Hire and train top talent and manage the necessary staffing levels to support workflow and growth
  • Create an environment that ensures a high level of employee engagement and accountability
  • Partner with Jewelry Authentication and Gemology to develop talent and maximize team potential
  • Maintain administrative duties, i.e. payroll processing, attendance tracking, new hire onboarding
  • Establish goals that align with and promote Company quality and Consignor and Customer expectations
  • Set targets and metrics, monitor and report on daily performance to ensure quality and productivity goals are achieved
  • Provide solutions in response to obstacles and identify opportunities for efficiencies
  • Conduct both formal and informal feedback conversations to support development of the Team
  • Maintain a high level of engagement through coaching and motivating the team on a daily basis
  • Work closely with the Expert team and Training Team to address development opportunities within the team
  • Ensure ramp up goals are met weekly for new hires and authenticators being cross trained
  • Help hold the team accountable to policy and procedure such as time and attendance
  • Communicate company initiatives and critical messages to the Authentication team
  • Responsible for driving team KPI’s and team engagement while running the floor
  • Empower others and delegate when able to promote individual growth
  • Build and maintain effective interdepartmental relationships
  • Ensure support functions are adhering to department needs daily
  • Work closely with the management team to drive business strategies that will improve production and department results
  • Manages daily operational tasks according to brand standards
  • Acts as a brand ambassador and advocate for TheRealReal

The RealReal provides a secure platform specializing in the authenticated resale of luxury goods, bolstered by a team of experts who ensure the integrity and safety of each transaction. This commitment to authentication not only positions the company at the forefront of the luxury resale market but also fosters a trustworthy and transparent workplace culture. Employees benefit from working in an environment that values expert knowledge and technological adeptness, making it a prime workplace for those interested in combining their passion for luxury goods with cutting-edge technology.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth