Full-Time

Implementation Specialist

Guest Engagement

Posted on 5/16/2024

Olo

Olo

501-1,000 employees

Hospitality platform for restaurants' digital needs

Consumer Software
Data & Analytics

Mid

Remote in USA

Requirements
  • 2+ years experience managing customer relationships or relevant project management work
  • Experience creating an excellent customer experience and an interest in advocating for customers
  • Excellent project management skills, including experience working with other departments and external partners, and executing against deadlines
  • Outstanding ability to solve problems using available resources, and thoughtfully explain problems and resolutions
  • Strong Excel knowledge - you can easily manage vast amounts of data
  • Experience working with detailed procedures and program guidelines
Responsibilities
  • Be a knowledge expert for the onboarding and management of Olo's loyalty and coupon integrations
  • Manage multiple projects with competing timelines and varying processes
  • Be the main contact for customers' third-party Loyalty partners and collaborate with those partners to configure and maintain testing environments
  • Provide ongoing support to customers as they adopt, use, and manage Olo products
  • Investigate complicated technical concepts to gain product knowledge and engage with Olo's existing and developing product offerings
  • Work with the Product team to advocate for new feature requests and ensure customer feedback is incorporated into product roadmap planning
  • Work with Olo's technical teams to delegate technical questions and guide communication between the customer and technical teams
  • Help report bugs to Olo's Engineering teams and work with those teams to urgently resolve customer issues
  • Collaborate with customers, internal departments, and partners to provide clear and accurate program guidance for customers
  • Provide feedback and help define internal processes and best practices to improve the customer experience through continued iteration of internal and external documentation

As a leader in the digital ordering and delivery space for restaurants, this company offers a unique opportunity to work at the intersection of technology and hospitality. With a platform that supports over 600 restaurant brands, employees at this company are at the forefront of enhancing dining experiences through comprehensive ordering apps, secure payment processing, and advanced data analytics tools. The environment fosters a strong emphasis on innovation and customer satisfaction, making it an ideal workplace for those passionate about advancing technology in the service industry.

Company Stage

IPO

Total Funding

$560.9M

Headquarters

New York, New York

Founded

2005

Growth & Insights
Headcount

6 month growth

5%

1 year growth

3%

2 year growth

13%
INACTIVE