Full-Time
Customer Service Rep 1
Posted on 11/11/2025
Snap-on
Global producer of professional tools
No salary listed
Crystal Lake, IL, USA
Hybrid
First two weeks training at Kenosha Headquarters facility.
 Customer Experience & Support (1) |
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- High School Diploma or GED
- Minimum 1 year previous customer service experience
- Strong ability to learn and adapt to new computer-based systems (i.e. database management and workflow systems, among others)
- Exceptional listening skills
- Excellent interpersonal analytical and oral/written communication skills
- Strong understanding of and willingness to collaborate in a team environment
- Strong attention to detail and ability to accurately perform a wide range of procedures
- Creative and able to be flexible in daily activities, change priorities and coordinate multiple tasks in order to meet changing business needs
- Must be dependable; willing to work overtime and to adjust schedule in order to meet business demands
- Ability to remain calm under pressure and work in stressful situations in order to promote positive customer relations with both internal and external customers
- Excellent PC skills, knowledge of Microsoft Office
- Customer Service functions may include requests for pricing and availability, product information, order entry, contract review, expediting product, status and tracking, and shipping issues
- Receive and resolve customer/sales field requests via phone and email
- Run and work a variety of reports related to open orders in an effort to fulfill those orders in a timely fashion
- Maintain professionalism while communicating and escalating open issues in a timely fashion, keeping all parties informed as necessary on developments
- Follow all established processes consistently in order to maintain high quality standards of service
- Review work instructions and work with team leadership to implement necessary updates/changes
- Maintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data
- Digitally file all backup in paperless filing system for audit purposes
- Attend and actively participate in team meetings
- Perform any other duties as assigned by management
Snap-on is a global manufacturer and marketer of tools, equipment, diagnostics, and repair information for professional users. Its products include hand tools, tool storage, diagnostic devices, and repair data that mechanics use in shops and on-site. The company differentiates itself through a long history of high-quality, durable products, a trusted brand, and an integrated product ecosystem across tools, diagnostics, and repair information. Its goal is to support professional technicians worldwide by delivering dependable tools and repair guidance that speed up workflows and help maintain leadership in the professional tool market.
Company Size
N/A
Company Stage
IPO
Headquarters
Kenosha, Wisconsin
Founded
1920
Simplify's Take
What believers are saying
- Q1 2026 organic sales grew 3.4% with Commercial & Industrial surging 10.8% YoY.
- Free cash flow margin expanded to 28.8% from 21.5%, funding R&D acceleration.
- Hi-Force Hydraulic Tools acquisition diversifies revenue beyond automotive repair shops.
What critics are saying
- Milwaukee Tool and Harbor Freight undercut Snap-on hand tools 30-50% via retail channels.
- Declining US vehicle miles traveled down 2.1% YoY shrinks repair demand directly.
- Chinese EV makers restrict J2534 access, rendering Pass Thru Assistant obsolete for fleet repairs.
What makes Snap-on unique
- APOLLO GEN 4 scan tool with patented smart data technology filters diagnostic noise efficiently.
- Pass Thru Assistant+ combines remote OE support with DIY functionality for flexible programming.
- Integrated Total Shop Solutions ecosystem spans alignment, lifts, and brake service brands.
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Benefits
Performance Bonus
Tuition Reimbursement
Employee Stock Purchase Plan
401(k) Retirement Plan
Company News
Snap-on Incorporated, a Kenosha-based manufacturer of tools and equipment for professional users, is expected to announce its fiscal first-quarter 2026 earnings soon. Analysts forecast earnings of $4.68 per share, up 3.8% year-over-year from $4.51. The company has beaten consensus estimates in three of the last four quarters. For fiscal 2026, analysts expect full-year earnings of $19.86 per share, rising 3.3% from $19.23 in fiscal 2025. Snap-on shares have gained 9.4% over the past 52 weeks, underperforming the S&P 500's 14.1% rise. The stock carries a "Moderate Buy" rating from analysts, with an average price target of $376.86, suggesting 2.5% upside potential.
Snap-on to present at 38th Annual Roth Conference. KENOSHA, Wis.-(BUSINESS WIRE)-Snap-on Incorporated (NYSE: SNA) announced that its Chairman and Chief Executive Officer Nick Pinchuk is scheduled to present at the upcoming 38th Annual Roth Conference in California on Monday, March 23, 2026, at 9:30 a.m. Pacific / 11:30 a.m. Central / 12:30 p.m. Eastern. A link to the live audio webcast is available on the Investor Events page of the Snap-on website at https://www.snapon.com/EN/Investors/Investor-Events. An archived replay will be available in the same location for approximately 90 days following the webcast. About Snap-on Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks including those working in vehicle repair, aerospace, the military, natural resources, and manufacturing. From its founding in 1920, Snap-on has been recognized as the mark of the serious and the outward sign of the pride and dignity working men and women take in their professions. Products and services are sold through the company's network of widely recognized franchisee vans, as well as through direct and distributor channels, under a variety of notable brands. The company also provides financing programs to facilitate the sales of its products and to support its franchise business. Snap-on, an S&P 500 company, generated sales of $4.7 billion in 2025, and is headquartered in Kenosha, Wisconsin. Contacts. For additional information on Snap-on, visit www.snapon.com or: Investors: Sara Verbsky 262/656-4869 Media: Samuel Bottum 262/656-5793 More News From Snap-on Incorporated KENOSHA, Wis.-( BUSINESS WIRE )-Snap-on is scheduled to present at the 2026 Bank of America Global Industrials Conference in London on Tuesday, March 17, 2026... KENOSHA, Wis.-( BUSINESS WIRE )-The Snap-on board of directors declared today a quarterly common stock dividend of $2.44 per share payable March 10, 2026... KENOSHA, Wis.-( BUSINESS WIRE )-Snap-on today announced 2025 operating results for the fourth quarter and full year, including diluted EPS of $4.94 for the quarter... Headquarters: Kenosha, WI CEO: Nicholas Pinchuk Employees: 12,600 Organization: PUB Revenues: $3.7 billion (2017) Net Income: $3.7 billion (2017) Release Summary Snap-on announced that its CEO Nick Pinchuk is scheduled to present at the 38th Annual Roth Conference in California on Monday, March 23, 2026. Release Versions For additional information on Snap-on, visit www.snapon.com or: Investors: Sara Verbsky 262/656-4869 Media: Samuel Bottum 262/656-5793
Snap-on launches Pass Thru Assistant+ for varying technician skillsets. By Wire Reports on March 16, 2026 The new J2534 programming device can be used by any technician or shop, regardless of experience, to keep vehicles in-house Lincolnshire, Ill. - Snap-on introduces the Pass Thru Assistant+, a new J2534 programming device that combines the turn-key remote support offered by the Pass Thru Assistant (PTA) with the do it yourself (DIY) functionality of the Pass Thru Pro, giving auto repair and collision technicians the flexibility to program vehicles to match their needs. "We understand that customers have different needs when it comes to flash programming and sometimes it's hard to match those needs to one product or the other," said Helen Cox, marketing and client services director, Snap-on Diagnostics. "With the new Pass Thru Assistant+, technicians have the best of both capabilities - they can do the programming themselves or have an OE-trained technician handle the job so they can stay productive in the bay." Features of the Pass Thru Assistant+ include: * J2534 flash programming services performed remotely by OE trained technicians for domestic, Asian and European vehicles, with guaranteed results. * Repair guidance - Customers have access to OE-trained brand-specific master technicians to provide remote repair guidance for today's complex vehicle systems. * OEM scan support - Customers receive comprehensive vehicle reports generated remotely by the team of specialists using OEM factory software. * OEM ADAS - ADAS support and calibration performed remotely by the team of OE-trained specialists. * Functions as a stand-alone J2534 vehicle communication interface (VCI) when used with a PC and OE purchased subscriptions. "While J2534 programming can be a difficult task and not everyone wants to take on what can be complex and time-consuming, the Pass Thru Assistant+ can be used by any technician or shop, regardless of experience, to keep vehicles in-house and increase profits," said Cox. Wire Reports
Snap-on Incorporated announced that Chief Financial Officer Aldo Pagliari will present at the 2026 Bank of America Global Industrials Conference in London on 17 March 2026 at 15:30 GMT. A live audio webcast will be available on the company's investor events page, with an archived replay accessible for approximately 90 days. Snap-on is a global manufacturer of tools, equipment and diagnostics for professional users in vehicle repair, aerospace, military and manufacturing sectors. The S&P 500 company generated sales of $4.7 billion in 2025 and is headquartered in Kenosha, Wisconsin.
Snap-on Total Shop Solutions to showcase array of tools at NADA. Snap-on Total Shop Solutions will present a range repair products with live demonstrations at the 2026 National Automobile Dealers Association Show. Brands on display include John Bean, Car-O-Liner, Challenger Lifts, and Pro-Cut. Snap-on Total Shop Solutions will showcase a variety of products at the 2026 National Automobile Dealers Association Show, held from Feb. 3-6 in Las Vegas. Products will include brands John Bean, Car-O-Liner, Challenger Lifts, and Pro-Cut will be available for demonstrations at the Las Vegas Convention Center, according to a news release. "We are proud to lead the industry with advanced, high-performance automotive repair solutions, and we look forward to highlighting the latest Snap-on TSS innovations at NADA," said Mariana Montovaneli, director of marketing for Snap-on Equipment. "Snap-on TSS team members work hand in hand with customers to help ensure our products support their business goals and we invite all NADA attendees to experience these advanced solutions firsthand." At the Snap-on TSS booth, 8139N, the award-winning John Bean Tru-Point ADAS calibration tool, V4400 Commander aligner, and Snap-on Build-A-Bay tool storage will be showcased. The Challenger Lifts EW 10/12K wide inground lift and the award-winning Pro-Cut X19 cordless rotor matching system brake lathe will be in action as well.