Full-Time

Sr. Corporate Partner Success Operations Manager

Updated on 2/4/2025

InStride

InStride

201-500 employees

Provides tailored workforce education solutions

Consulting
Education

Compensation Overview

$115k - $140kAnnually

Senior

Remote in USA

Category
Customer Experience
Customer Success
Customer Success & Support
Growth & Marketing
Required Skills
Salesforce
Data Analysis

You match the following InStride's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency.
  • Proficient in CRM tools like Salesforce and experienced with project management and data analysis tools.
  • Exceptional capability to analyze data, identify trends, solve problems, and make informed, data-driven decisions.
  • Proven ability to lead cross-functional teams and manage projects to successful completion.
  • Outstanding verbal and written communication skills, capable of conveying complex information persuasively.
  • Ability to develop innovative solutions and implement strategic improvements.
Responsibilities
  • Partner with cross-functional teams to solve operational challenges and facilitate the scoping and roll-out of systems, processes, tools, and reporting.
  • Drive collaboration with business development, marketing, product, support, academic partner success, and implementation teams to help corporate partner success operations function effectively.
  • Be the client-facing expert on education program administration, Learner taxes, tuition reimbursement, and franchise programs.
  • Deliver the right training, resources, support, and tools to the corporate partner success team so they are fully equipped to help clients achieve their goals.
  • Prepare and facilitate cross-functional and corporate partner success meetings, coordinating materials for monthly executive review meetings, and ensuring the alignment of sales and success teams.
  • Track and support the timely delivery of corporate partner data requests and personally maintain accurate data on customer accounts within the Salesforce customer success platform.
  • Ensure the timely resolution of production support tickets to meet the expectations of our corporate partners.
  • Identify and recommend strategic improvements to our business model and processes to better serve existing corporate partners.
  • Develop a voice of the customer program by aggregating feedback and identifying trends via NPS, CSAT, and other feedback mechanisms.
  • Develop and drive client advocacy activities including an advisory board, references, testimonials, success stories, and other advocacy efforts to drive impact.
  • Define customer segmentation strategies and develop a comprehensive customer health model.
  • Apply best practices from the industry to InStride and maintain the roadmap of customer success initiatives.
Desired Qualifications
  • Five (5) years of B2B consulting, customer success, management consulting, or corporate strategy with Enterprise companies.
  • Strong executive presence with the ability to influence and collaborate with individuals at all levels, including C-Suite leaders.
  • Strong business acumen and analytical skills, with the ability to translate data into insights and solve problems with a process-oriented mindset.
  • Uphold the highest level of integrity with outstanding interpersonal, verbal and written communication skills.
  • Proficiency in Microsoft Products, Google Suite, Salesforce, Confluence, and ability to quickly learn new tools and software.
  • Driven, self-motivated and hardworking with a growth mentality.
  • Thrive in a fast-paced environment; can pivot quickly and work autonomously.
  • An enthusiastic and creative leader with the ability to inspire others.
  • Demonstrated desire for continuous learning and improvement.
  • Passionate about the InStride customer experience and changing lives of people.
  • Willing to travel as needed (up to 10%).

InStride provides customized education solutions for businesses looking to enhance the skills of their workforce. The company focuses on creating training programs that are specific to different industries and job roles, which helps organizations improve their hiring, employee retention, and promotion rates. InStride's approach addresses the skills gap in the workforce and promotes diversity, equity, and inclusion by offering educational programs that align with the actual needs of companies. They also provide support for both administrators and learners, including detailed reporting to measure the effectiveness of the training. By charging businesses for their services, InStride aims to help companies invest in their employees' education, ultimately leading to better performance and the ability to attract and keep talented individuals. Notably, InStride has partnered with major companies like Amazon to deliver fully-sponsored education programs for their employees.

Company Stage

Seed

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for skills-based hiring aligns with InStride's education program offerings.
  • Healthcare workforce shortages create opportunities for InStride's education partnerships.
  • The trend of debt-free education benefits supports InStride's employer-sponsored programs.

What critics are saying

  • Increased competition from providers like Guild Education could impact InStride's market share.
  • Economic downturns may reduce corporate spending on employee education programs.
  • Rapid AI evolution in education requires InStride to innovate continuously to remain competitive.

What makes InStride unique

  • InStride partners with top global academic institutions for tailored workforce education solutions.
  • The company focuses on industry-specific and role-specific education programs to boost employee retention.
  • InStride's model emphasizes diversity, equity, and inclusion in corporate education strategies.

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Benefits

401(k) Company Match

Flexible Work Hours

Paid Family Leave

Best-in-class health care benefits