Full-Time

Sr. Corporate Partner Success Operations Manager

Confirmed live in the last 24 hours

InStride

InStride

201-500 employees

Provides tailored workforce education solutions

Consulting
Education

Compensation Overview

$115k - $140kAnnually

Senior

Los Angeles, CA, USA + 1 more

More locations: Remote in USA

Job can be performed remotely or in Los Angeles, CA.

Category
Customer Experience
Customer Success
Customer Success & Support
Growth & Marketing
Required Skills
Salesforce
Confluence
Data Analysis
Requirements
  • Five (5) years of B2B consulting, customer success, management consulting, or corporate strategy with Enterprise companies.
  • Proficiency in Microsoft Products, Google Suite, Salesforce, Confluence, and ability to quickly learn new tools and software.
  • Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency.
  • Proficient in CRM tools like Salesforce and experienced with project management and data analysis tools.
  • Exceptional capability to analyze data, identify trends, solve problems, and make informed, data-driven decisions.
  • Proven ability to lead cross-functional teams and manage projects to successful completion.
  • Outstanding verbal and written communication skills, capable of conveying complex information persuasively.
  • Ability to develop innovative solutions and implement strategic improvements.
  • Strong executive presence with the ability to influence and collaborate with individuals at all levels, including C-Suite leaders.
  • Strong business acumen and analytical skills, with the ability to translate data into insights and solve problems with a process-oriented mindset.
  • Driven, self-motivated and hardworking with a growth mentality.
  • Thrive in a fast-paced environment; can pivot quickly and work autonomously.
  • An enthusiastic and creative leader with the ability to inspire others.
  • Demonstrated desire for continuous learning and improvement.
  • Passionate about the InStride customer experience and changing lives of people.
  • Willing to travel as needed (up to 10%).
Responsibilities
  • Partner with cross-functional teams to solve operational challenges and facilitate the scoping and roll-out of systems, processes, tools, and reporting.
  • Drive collaboration with business development, marketing, product, support, academic partner success, and implementation teams to help corporate partner success operations function effectively.
  • Be the client-facing expert on education program administration, Learner taxes, tuition reimbursement, and franchise programs.
  • Deliver the right training, resources, support, and tools to the corporate partner success team so they are fully equipped to help clients achieve their goals. This includes employee onboarding, training, and customer success enablement activities.
  • Prepare and facilitate cross-functional and corporate partner success meetings, coordinating materials for monthly executive review meetings, and ensuring the alignment of sales and success teams.
  • Track and support the timely delivery of corporate partner data requests and personally maintain accurate data on customer accounts within the Salesforce customer success platform.
  • Ensure the timely resolution of production support tickets to meet the expectations of our corporate partners.
  • Identify and recommend strategic improvements to our business model and processes to better serve existing corporate partners.
  • Develop a voice of the customer program by aggregating feedback and identifying trends via NPS, CSAT, and other feedback mechanisms.
  • Develop and drive client advocacy activities including an advisory board, references, testimonials, success stories, and other advocacy efforts to drive impact.
  • Define customer segmentation strategies and develop a comprehensive customer health model.
  • Apply best practices from the industry to InStride and maintain the roadmap of customer success initiatives.

InStride provides customized education solutions for businesses looking to enhance the skills of their workforce. The company focuses on creating training programs that are specific to different industries and job roles, which helps organizations improve their hiring, employee retention, and promotion rates. InStride addresses the skills gap in the workforce by offering educational programs that align with the actual needs of companies, while also promoting diversity, equity, and inclusion. They support both the administration of these programs and the learners themselves, providing detailed reports to measure success. By charging businesses for their services, InStride helps companies invest in their employees' education, ultimately leading to better performance and the ability to attract and keep talented individuals. Notably, InStride has partnered with major companies like Amazon to deliver fully-sponsored education programs for their employees.

Company Stage

Seed

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2019

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • InStride's partnerships with healthcare systems present significant growth opportunities in the industry.
  • The trend of upfront tuition coverage programs can attract more corporate clients to InStride.
  • InStride's high Net Promoter Score indicates strong customer satisfaction and loyalty.

What critics are saying

  • Increased competition from providers like Guild Education poses a threat to InStride's market share.
  • Economic downturns could reduce corporate spending on employee education programs, impacting revenue.
  • Over-reliance on large clients like Amazon could pose risks if they change providers.

What makes InStride unique

  • InStride offers tailored workforce education solutions for industry-specific and role-specific needs.
  • The company partners with leading global academic institutions to provide comprehensive education programs.
  • InStride's franchise platform is a pioneering offering in the workforce education market.

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Benefits

401(k) Company Match

Flexible Work Hours

Paid Family Leave

Best-in-class health care benefits