Field Service Technician
About the job
- Completed high school.
- At least one year of professional customer service experience.
- At least one year of route-completion and/or logistics experience.
- Planning and organizational skills.
- Attention to detail.
- Reasoning, critical thinking, and judgment.
- Time-management skills.
- Problem-solving skills.
- Maintain company and client standards for quality, hygiene, and service while installing and maintaining water dispensers, water-filtration equipment, ice machines, and coffee machines in residences and businesses around the island.
- Complete all assigned services each day.
- Install and maintain water coolers, water-filtration equipment, ice machines, and coffee machines.
- Change equipment filters.
- Install, remove, and move equipment.
- Clean, sanitize, and descale equipment.
- Perform repairs and resolve service calls.
- Deliver invoices and service agreements to customers.
- Sell and deliver products.
- Record all completed services and parts used in Salesforce.
- Manage the daily route to complete all assigned services.
- Manage vehicle inventory, including products, parts, and filters.
- Evaluate customer facilities for potential installations.
- Keep the assigned vehicle clean and organized.
- Be responsible for company-provided tools in case of loss.
- Use the scanner when providing a service, picking up equipment at the warehouse, or removing equipment from a customer location.
About the company
Culligan Quench rents bottleless water coolers and beverage equipment to workplaces, replacing bottled-water deliveries with filtration at the point of use. Its dispensers connect to a building's existing water supply, with options for chilled or hot drinking water, sparkling water, ice and coffee. Customers pay monthly under equipment rental agreements, and the company handles installation, preventive maintenance and filter replacement through its service teams. The business serves commercial customers ranging from small offices to large facilities and belongs to Culligan International. Founded in 1997, Culligan Quench is headquartered in King of Prussia, Pennsylvania.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
King of Prussia, PA
Founded
1997
Get referred to Culligan Quench
See people who can refer or advise you
Simplify's Take
What believers are saying
- Enterprise relationships broaden Quench sales exposure: the company says it serves more than half the Fortune 500.
- Technical learning is paid: Quench's Bensenville technician role includes hands-on training and ongoing career development.
- Sales hires get ramp support: Quench's Charleston territory role advertises $5,000 monthly for its first six months.
What critics are saying
- Technicians face heavy lifting: the Bensenville opening requires loads over 70 pounds and ladder climbing.
- Territory sales carries explicit pressure: Quench's Charleston role requires cold outreach and monthly and quarterly revenue targets.
- Acquisitions bring integration work: Quench's purchase process combines employees, operations, data and technology systems.
What makes Culligan Quench unique
- Quench coordinates enterprise rollouts: national accounts receive uniform pricing, consolidated billing and dedicated project teams.
- Quench staffs a large service network: over five hundred technicians cover North America.
- Quench validates filtration externally: certified systems reduce lead, arsenic and forever chemicals.
Help us improve and share your feedback! Did you find this helpful?