Supervise daily reception workflow, including opening and closing procedures, VIP and group room assignments, check-ins, check-outs, and shift checklists in accordance with Kempinski standards.
Deliver courteous, efficient guest service; handle guest requests, inquiries, and Lost & Found correspondence; and promptly escalate and resolve complex complaints.
Lead group arrivals and departures to ensure seamless execution, actively promote hotel facilities, and maximize room upselling opportunities.
Liaise across departments to verify accurate guest billing, room types, rates, and special requests prior to arrival.
Facilitate new-hire induction and training, manage supervisor-level email correspondence without delay, and maintain clear shift handovers.
Monitor operating supplies to minimize waste, keep work areas clean and organized, and support other Rooms Division sections as operationally needed.
Front Desk Supervision & Daily Operations: Supervise daily reception workflow, including opening/closing procedures, VIP/group room assignments, check-ins, check-outs, and shift checklists in accordance with Kempinski standards.
Guest Experience & Inquiries: Deliver courteous, efficient service; handle guest requests, inquiries, and Lost & Found correspondence; escalate and resolve complex complaints promptly.
Group Management & Upselling: Lead group arrivals and departures to ensure seamless execution, actively promote hotel facilities, and maximize rooms upselling opportunities.
Interdepartmental Coordination: Liaise across departments to verify accurate guest billing, room types, rates, and special requests prior to arrival.
Team Onboarding & Communication: Facilitate new hire induction and training, manage supervisor-level email correspondence without delay, and maintain clear shift handovers.
Cost Control & Work Environment: Monitor operating supplies to minimize waste, keep work areas clean and organized, and maintain operational flexibility to support other Rooms Division sections as needed.
Front Desk Supervision & Daily Operations: Supervise daily reception workflow, including opening/closing procedures, VIP/group room assignments, check-ins, check-outs, and shift checklists in accordance with Kempinski standards.
Guest Experience & Inquiries: Deliver courteous, efficient service; handle guest requests, inquiries, and Lost & Found correspondence; escalate and resolve complex complaints promptly.
Group Management & Upselling: Lead group arrivals and departures to ensure seamless execution, actively promote hotel facilities, and maximize rooms upselling opportunities.
Interdepartmental Coordination: Liaise across departments to verify accurate guest billing, room types, rates, and special requests prior to arrival.
Team Onboarding & Communication: Facilitate new hire induction and training, manage supervisor-level email correspondence without delay, and maintain clear shift handovers.
Cost Control & Work Environment: Monitor operating supplies to minimize waste, keep work areas clean and organized, and maintain operational flexibility to support other Rooms Division sections as needed.