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iSupport Worldwide

Finance & Billing Operations Specialist

Accounts Payable/ReceivableConfirmed live in the last 24 hours
Full-timePasig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • A bachelor's degree in Accounting, Finance, Business Administration, or a related field is required.
  • Three to five years of relevant experience in accounting operations, accounts payable, accounts receivable, billing, or a similar finance role is required.
  • Practical experience with bank reconciliation, cash application, and invoice processing is required.
  • An understanding of basic accounting principles and financial controls is required.
  • Experience working with cloud-based accounting, enterprise resource planning, or expense management platforms is required.
  • Proficiency in Microsoft Excel or Google Sheets is required.
  • Excellent written and verbal English communication skills are required.
  • Strong attention to detail, organization, and problem-solving ability are required.
  • Ability to work independently, manage competing priorities, and meet deadlines is required.
  • Comfort communicating directly with U.S.-based employees and customers is required.

Responsibilities

  • Process incoming customer payments and accurately apply cash receipts to outstanding invoices using Rillet.
  • Perform routine bank reconciliations and investigate discrepancies.
  • Monitor unapplied payments, outstanding transactions, and reconciliation exceptions.
  • Maintain accurate financial records and support timely month-end close activities.
  • Coordinate with the finance team to resolve payment discrepancies.
  • Process vendor invoices and payables through Ramp.
  • Verify invoice information, coding, supporting documentation, and required approvals.
  • Maintain accurate vendor records and payment documentation.
  • Monitor outstanding payables and upcoming payment deadlines.
  • Identify and escalate duplicate invoices, discrepancies, or payment issues.
  • Support payment processing in accordance with established approval procedures.
  • Review employee travel and entertainment expense submissions through Ramp.
  • Verify receipts, expense classifications, and compliance with company policies.
  • Process employee reimbursements following established approval workflows.
  • Follow up with employees regarding missing documentation or discrepancies.
  • Maintain accurate expense records and assist with expense reporting.
  • Monitor the shared customer billing email inbox.
  • Respond professionally and promptly to routine customer billing inquiries.
  • Assist customers with invoice copies, payment confirmations, billing explanations, and account-related questions.
  • Research and resolve basic billing discrepancies.
  • Escalate complex billing issues to the appropriate U.S. finance team member.
  • Maintain organized documentation of customer billing communications.
  • Set up new small and medium-sized business customer contracts in Rillet.
  • Accurately enter customer information, contract details, billing terms, and other required information.
  • Verify that billing configurations align with approved customer agreements.
  • Coordinate with relevant internal teams to resolve missing or inconsistent information.
  • Maintain accurate customer billing records and support ongoing contract updates.
  • Support recurring accounting tasks and month-end close activities as assigned.
  • Maintain clear documentation of standard operating procedures.
  • Identify opportunities to improve transaction accuracy, workflow efficiency, and customer responsiveness.
  • Collaborate with the U.S. finance team to ensure timely completion of assigned deliverables.
  • Handle confidential financial and customer information with discretion.

Desired Qualifications

  • Hands-on experience with Rillet is preferred.
  • Hands-on experience with Ramp is preferred.
  • Previous experience supporting a U.S.-based finance or accounting team is preferred.
  • Experience in a SaaS, technology, or subscription-based business is preferred.
  • Familiarity with recurring billing, customer contracts, and accounts receivable processes is preferred.
  • Experience handling shared billing inboxes and responding to customer inquiries is preferred.
  • Familiarity with month-end close procedures is preferred.

About the Company

iSupport Worldwide

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