T

Telesat

Provides satellite capacity and consulting services

Network Technologist

Telecommunications EngineeringConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A diploma in electronics engineering technology or equivalent post-secondary education is required.
  • Technical experience in telecommunications is required.
  • Experience in a telecommunications-based network operations center environment is required.
  • Experience establishing and maintaining positive customer relationships is required.
  • Experience leading technical and non-technical teams is required.
  • Ability to work effectively in a cross-functional and global environment is required.
  • Experience interacting directly with customers to support systems and services is required.
  • Strong communication, presentation, interpersonal, and leadership skills are required.
  • Strong analytical and problem-solving skills are required.
  • A strong background in satellite telecommunications technology is required.
  • Knowledge of radio-frequency transmission principles and the use of specialized test equipment is required.
  • Knowledge of telecommunications protocols, network routing including BGP, ISIS, OSPF, EIGRP, and SD-WAN, and analysis and test methodologies is required.
  • Experience implementing and optimizing supervisory and control systems in an operational setting is required.
  • Practical knowledge of real-time data collection, storage, and analysis is required.
  • The successful candidate must be able to work in Canada and obtain clearance under the Canadian Controlled Goods Program and Reliability status.

Responsibilities

  • Act as the lead for the CSR/NOC and internal teams to implement services, maximizing systems automation to support end-customer workflows and NOC and CSR operations.
  • Develop technical and administrative implementation plans, specifications, and schedules, and manage implementation with affected internal dependencies.
  • Integrate supervisory and BOSS systems to create structured, tier-based support for fault and problem detection and resolution.
  • Conduct interdepartmental meetings to determine infrastructure, systems, and staffing resources needed to meet CSR/NOC service demands.
  • Develop critical project milestones and ensure work proceeds on schedule.
  • Escalate potentially sensitive customer issues to the immediate manager as required.
  • Monitor customer performance and service experience, requesting additional sales, engineering, or management support when needed.
  • Use emergency notification procedures to communicate emergency activities to Telesat management and relevant internal and external customers and stakeholders.
  • Develop methods to identify program deficiencies and document plans to correct gaps in CSR/NOC functionality.
  • Manage relationships with sales, engineering, and operations teams and third-party suppliers and vendors to ensure contracted services are met.
  • Provide assistance and advice to Telesat departments on scheduling and project management for assigned customer-service or system-fault workflows.
  • Contribute to interdepartmental planning meetings as directed by management.
  • Use independent judgment and analytical skills to solve complex administrative and fault-management problems.
  • Act as the technical liaison for CSR/NOC functions on projects related to GEO/LEO transitions.
  • Generate technical procedures and training materials for CSR/NOC, field service, and operations subgroups to support fault and problem resolution.
  • Work primarily in an office environment, with customer-site work as needed.
  • Work shifts in a service operating 24 hours a day, seven days a week; overtime and schedule changes may be required.

Desired Qualifications

  • Bilingualism in English and French is highly preferred.
  • Exposure to Level 2 services and MEF implementation is an asset.

About the Company

cb

Telesat

Provides satellite capacity and consulting services

Telesat operates a global satellite communications network, providing satellite capacity and consulting to governments, telecom operators, and enterprises. It uses both geostationary (GEO) and low Earth orbit (LEO) satellites, including the Lightspeed LEO constellation, to deliver wide-area connectivity. Services include inflight and maritime connectivity, as well as connectivity for oil and gas and corporate networks. Revenue comes from long-term contracts and service agreements. Its Lightspeed network aims to offer high-speed, low-latency links, enhancing overall performance. The company differentiates itself by combining GEO and LEO assets and by offering end-to-end connectivity solutions through a mix of satellite capacity and advisory services, targeting a diverse set of industries worldwide. The goal is to provide reliable, global communications with predictable service through long-term customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Ottawa, Canada
Founded
1969

Recently Posted Jobs

Explore more opportunities at Telesat

See more jobs