Field Technician 2

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

 Zayo is seeking a Field Technician II who will primarily be responsible for performing duties associated with hands on functions within the telecommunications industry. 

Our Field Technician II is moderately proficient in the troubleshooting and maintenance of various types of equipment noted. Our ideal Field Technician II has a strong technical, mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment, low/high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry.

Our Field Technician II will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They'll also troubleshoot and handle maintenance of various types of equipment (i.e. Ciena, Nokia, Infinera, Juniper, Cisco)

The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

***Please note that this role will be based out of our office location in Memphis, Tennessee and working in the field. Our ideal candidate will reside within 1 hours of the Memphis, TN metro area.

Responsibilities:

• Perform a variety of functions based on the need of their assigned geographic area. Operate under some supervision.

• Participate in meetings or requiring functions related to projects and processes.

• Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.

• Perform OTDR, Ethernet, BER, and SONET acceptance testing.

• Complete installation, decommissioning, and troubleshooting of network and customer services.

• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.

• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.

• Own understanding, learning, and executing to Zayo’s standards for installation, maintenance, troubleshooting, and safekeeping of the network.

• Install, label, scope & clean, and test fiber optic patch cords.

• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.

• Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

• Meet documented objectives and goals as business needs define.

• Write routine reports, fill out documentation such as site surveys, fiber panels audits, close out packages, power audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.

• Resolve problems in complex situations.

• Use deductive reasoning skills to improve the customer experience and network performance.

• Inspect outdoor cabinets, buried cable, construction sites, and other facilities in various environments, weather conditions, temperatures, various terrains with potential exposure to various types of vegetation and/or wild life.

• Assist other employees with tasks as needed.

• Act as a resource for less experienced Field Technicians.

• Conduct a routine inspection of company issued vehicle to ensure it is in a safe operating condition.

• Follow all personal safety policies and procedures.

• Participate in a scheduled on-call rotation supporting after-hours activity as required

• Flexibility to work occasional long shifts with overnight travel as necessary.

• Other duties as assigned.

Qualifications:

• Field-based role requiring travel to job sites

• Work in varied environments (indoor, outdoor, heights, confined spaces)

• Ability to lift up to 75 lbs. and meet physical job requirements

• May require evening, weekend, and on-call support

• The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

• Experience with installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment required

• OTDR experience preferred

• C Power experience preferred

• Up to 1G, 10G, 100G, 400GCircuit testing experience preferred

• RFC2544, RFC6349 Truespeed, iPerf, Y.1564 preferred

• Familiarity with ​

o   Optical Power Meter

o   Digital Multi-meter

o   Fiber Identifier

o   Fiber Scope

• Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents as well as vendor documentation

• Ability to follow all personal safety policies and procedures

Education & Experience:

• High school diploma or equivalent is required

• At least 2 years experience in fiber optic installation, maintenance, or related technical field

• Working knowledge of fiber optic systems, cabling and network infrastructure

• Experience using basic fiber testing equipment (e.g. power meter, OTDR)

• Ability to pass MVR check, to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live

• Ability to have and maintain proper legal identification and support background check requirements

*Shift Differential Pay Available: Eligible non-exempt, U.S.-based roles receive additional pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy. 

Estimated base pay range for this role is $19.52 - $30.00 USD / hour 

#LI-TD1

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.