Mohegan

Develops and operates gaming and hospitality destinations

Food Server - Tuscany

Dining, Bar & Counter ServicePosted on Nov 10

Full-timeMontville, CT, USANo salary listedIn-person

About the Job

Requirements

Previous guest service experience is required.
Excellent written and verbal communication skills are required.
The employee must understand operational policies, including hours of operation, menu offerings, restaurant concepts, and marketing programs.
The employee must understand spirits, beer, wine, glassware, garnishes, and beverage service techniques.
The employee must be skilled in proper tray handling.
The employee must understand food products, including sauces, dairy and cheeses, cuts of meat, poultry and fish, fruits and vegetables, pasta, breads and starches, and desserts and pastry.
The employee must understand food preparation and cooking techniques.
Thorough point-of-sale system knowledge is required.
The employee must know legal beverage service guidelines and state liquor laws, including identification checks, refusal of service, and shutoff procedures.
The employee must be able to stand and walk for extended periods and bend and lift full trays up to 50 pounds.
The employee must be able to work in a fast-paced environment with frequent interruptions and work various shifts and flexible hours.

Responsibilities

Serve guests in an assigned restaurant outlet or hotel according to department policies, procedures, and steps of service.
Take guest orders and accurately enter them into the point-of-sale system.
Upsell products and use endorsements at appropriate service opportunities.
Coordinate table food and beverage service, including presetting, serving, and prebussing, according to established service steps and standards.
Handle payments accurately according to check-tendering procedures.
Prepare and break down wait stations according to dining room standards.
Complete side work and maintain shift responsibilities.
Deliver food and beverages to hotel guests' rooms according to established service steps.
Remove trays and tables from rooms and the hotel tower.
Assist in maintaining outlet cleanliness.
Assist in arranging rooms and setting tables on a shift-to-shift basis and for special events.
Perform opening and closing duties.
Complete outlet-specific standard operating procedure training and SMART alcohol-awareness training.

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Position Summary:

This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.

Primary Duties and Responsibilities: includes but not limited to:

Takes guest’s orders and accurately enters them into the point of sale (POS) system
Actively up-sells products and uses endorsements at all appropriate service opportunities
Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service
Handles all payments accurately per established check tendering procedures
Prepares and breaks down wait stations in accordance with dining room standards
Completes side work and maintains shift responsibilities
In the hotel, delivers food and beverage to guest’s room, per established steps of service
Removes trays and tables from rooms and hotel tower

Secondary Duties and Responsibilities:

Assists in maintaining the cleanliness of the outlet
Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
Performs opening and closing duties

Minimum Education and Qualifications:

Previous guest service experience

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
Skilled in proper tray handling
Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
Good understanding of food preparation and cooking techniques
Thorough point of sale system knowledge
Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements:

Outlet-specific standard operating procedures
SMART alcohol awareness

Physical Demands and Work Environment:

Must be able to stand and walk for extended periods of time
Must be able to bend and lift full trays up to 50 lbs.
Must be able to work in a fast paced environment with frequent interruptions
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

About the Company

Mohegan

Develops and operates gaming and hospitality destinations

Mohegan Gaming & Entertainment develops and operates integrated entertainment destinations focused on gaming and hospitality, including a flagship casino-hotel in Uncasville, Connecticut, plus properties in Las Vegas and Niagara and international management partnerships. It blends casinos, luxury hotels, dining, shopping, and live entertainment into cohesive resort experiences, earning revenue from gaming, lodging, food and retail sales, and events, with operations run through owned venues and outsourced management for partner casinos. It differentiates itself by offering a full-scale integrated resort model alongside international management services and partnerships to grow across multiple destinations using its gaming and hospitality expertise. Its goal is to become a leading provider of diversified entertainment and gaming experiences by expanding its portfolio, forming partnerships, and offering comprehensive management services in North America and international markets.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $1.2B
Headquarters: Montville, CT
Founded: 1996

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