Analyst – Systems - Supply Chain

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

This position is for full-time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center.

We handle relocation for anyone interested outside of the Hampton Roads, VA area

General Summary:

Systems Analyst – Supply Chain will be accountable for maintaining the business processes and systems impacting the Supply Chain technology landscape such as WMS, warehouse automation/WCS solution, transportation system, manufacturing/logistics platform, or other transaction-heavy enterprise application. This person will work across Family Dollar divisions to ensure the highest level of data integrity in all Supply Chain systems.

Principal Duties & Responsibilities:

• Accountable for administration, maintenance, monitoring, and operational oversight of assigned software applications

• Lead resolution of incidents - Assess business impact, capture relevant identifiers and timestamps, reproduce or isolate the failure, coordinate responders, restore service, validate downstream recovery, and document the outcome, and engage other IT teams and vendors as needed

• Make decisions to apply suitable changes in production systems to help business perform their functions

• Research and troubleshoot end-to-end business flows rather than a single application screen

• Monitor and support interfaces among software systems

• Use SQL and available application/reporting tools to validate data, investigate transaction state, reconcile records, and support root-cause analysis.

• Identify recurring incident patterns and convert them into problem records, monitoring improvements, automation opportunities, knowledge articles, runbooks, or permanent corrective actions by engaging other IT teams and vendors as needed

• Follow established change controls for any production data correction or remediation

• Use ServiceNow or a comparable ITSM platform for incident, request, problem, change, knowledge, and service-level processes as applicable

• Create and maintain technical support documentation, troubleshooting guides, dependency maps, operational procedures, and end-user knowledge that improve first-time resolution and reduce repeat support demand

• Support application changes, releases, upgrades, configuration changes, and project transitions into operations. Validate support readiness, monitoring, documentation, rollback expectations, and post-change stability

• Participate in Disaster Recovery and IT Business Continuity activities and help maintain operational readiness for business-critical supply chain services

• Meet technical and business SLAs and participate in an on-call rotation supporting a 24/7 multi-site distribution environment, including heightened support during peak retail periods.

Position Requirements:

• 1–3 years of experience in leading incident resolution, administering, maintaining, or troubleshooting production applications in Systems Analyst, or comparable role with 3+ years of IT experience

• Hands-on experience in maintaining at least one business-critical operational platform such as a WMS, warehouse automation/WCS solution, transportation system, manufacturing/logistics platform, or other transaction-heavy enterprise application

• Demonstrated troubleshooting ability across application, database, interface, file/batch, operating-system, network/connectivity, and upstream/downstream dependencies

• Working knowledge of SQL sufficient to query and validate production data, investigate transaction state, and support incident analysis

• Experience with Microsoft Windows and/or Linux environments and the ability to interpret logs, services/processes, scheduled jobs, files, and basic system health indicators

• Experience using ServiceNow or a comparable ITSM platform and practical understanding of incident, problem, change, request, escalation, and knowledge-management practices

• A self-starter who has the ability to prioritize multiple issues, work independently when needed, follow controlled production procedures, and document troubleshooting and recovery actions clearly

• Ability to participate in a 24/7 on-call rotation and provide occasional after-hours support

• Excellent communication and customer service skills

Desired Qualifications:

• At least one year experience in the Retail operations support Industry

• Experience supporting one or more of the following Supply chain systems

• Catalyst, Manhattan, Blue Yonder, Korber, SAP EWS, Oracle WMS

• Dematic or comparable voice, sortation, conveyor/WCS, ASRS, shuttle, AMR, or material-handling automation

• integration-heavy environments using scheduled jobs, flat files, XML, APIs/web services, middleware, FTP/SFTP, or enterprise integration platforms

• Crystal Reports, SSRS, Power BI, Alteryx, or comparable reporting/analytics tools

• labor management or workforce productivity systems such as Argent or Blue Yonder LMS

• Familiarity with IBM i / iSeries / AS400 environments or applications that exchange data with IBM i systems

• Experience supporting Cloud or SaaS products and coordinating with external software or automation vendors

• Scripting or automation experience (for example PowerShell, Python, or comparable tools) used to improve monitoring, triage, reporting, or repetitive support work

• ITIL certification or demonstrated use of ITSM best practices

“Projected Salary Range: $76,500 - $95,500”.

20% annual bonus opportunity + other incentives

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Full time510 Volvo Parkway,Chesapeake,Virginia 23320IT OperationsFamily Dollar