Director Talent Acquisition Transformation
About the job
- At least 10 years of experience in Talent Acquisition, including at least 4 years focused on Talent Acquisition Operations in a fast-paced, high-growth technology environment.
- Proven success leading Talent Acquisition Operations within a global, high-growth, technology-driven organization.
- Deep expertise in recruiting technologies, process design, analytics, and operational transformation.
- Experience implementing artificial intelligence, automation, and digital transformation initiatives within Talent Acquisition.
- Ability to convert data into actionable insights.
- Ability to influence senior stakeholders and drive cross-functional alignment.
- Define and execute the global Talent Acquisition transformation and operations strategy aligned with business objectives.
- Lead the Talent Acquisition technology roadmap, including applicant tracking systems, customer relationship management systems, artificial intelligence-powered recruiting tools, automation capabilities, workflow optimization, and recruiting analytics.
- Drive adoption of artificial intelligence and emerging technologies to increase Talent Acquisition Partners’ productivity, improve hiring quality, reduce cycle times, and enhance the candidate experience.
- Establish global standards, governance, and operating procedures while balancing consistency with global and local market needs.
- Own recruiting analytics and insights, delivering meaningful reporting, executive dashboards, and data-driven recommendations.
- Define and monitor key performance indicators, including time-to-fill, hiring velocity, funnel conversion, quality of hire, Talent Acquisition Partners’ effectiveness, and candidate satisfaction.
- Own the Talent Acquisition tool ecosystem and roadmap, manage vendor relationships, and ensure systems are integrated and scalable for growth.
- Lead high-impact Talent Acquisition programs, including Referrals and Talent Masters, to elevate recruiters’ strategic capabilities.
- Partner with Human Resources, Information Technology, Legal, Finance, Procurement, and business leaders to ensure operational excellence, compliance, and execution.
- Drive continuous improvement initiatives, process automation, and organizational change management across the Talent Acquisition function.
About the company
NiCE builds cloud software that lets businesses run customer service across phone calls, messaging and digital channels, alongside tools for financial crime prevention. Its CXone platform combines contact routing, automated self-service and workforce management so companies manage service teams and customer requests in one system. Cognigy supplies conversational AI agents, while Actimize analyzes transactions and communications for fraud and compliance teams. Customers pay through cloud subscriptions and usage fees, software licenses, support and implementation services. Founded in 1986, it maintains headquarters in Ra'anana, Israel, and Hoboken, New Jersey.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Ra'anana, Israel
Founded
1986
Get referred to NiCE
See people who can refer or advise you
Simplify's Take
What believers are saying
- Cloud demand supports expansion: NiCE reported 12.6% yearly cloud revenue growth in August 2026.
- AI reaches major deals: February 2026 reporting put AI in every new seven-figure CXone deal during 2025.
- Employees get scheduled flexibility: NiCE advertises three remote days weekly for roles covered by its hybrid model.
What critics are saying
- Profitability weakened: NiCE's August 2026 report showed adjusted operating margin falling to 25.3% from 30.2% a year earlier.
- Sales remain concentrated: the Americas supplied about 84% of NiCE's revenue in its 2025 annual report.
- Actimize staff face ownership uncertainty: September 2026 reporting described exclusive sale talks with Brookfield.
What makes NiCE unique
- NiCE protects specialized technology: its 2025 annual report lists 598 U.S. patents.
- NiCE extends customer systems: CXone's marketplace contains over 200 pre-integrated apps.
- NiCE measures soft skills at scale: Fifth Third uses behavior scoring across its 1,500-agent contact center.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Flexible Work Hours
Company News
Zoom appoints Andrew Hindmarch as APAC head of channel. Zoom Communications has appointed Andrew Hindmarch as head of channel for Asia Pacific, tasking him with leading the company's partner strategy across the region. Hindmarch will report to Carlos Quaderi, Zoom's head of APAC, and work with distributors, resellers, systems integrators and service providers to expand market reach and partner capabilities. Zoom said the role will also focus on supporting go-to-market efforts for products including ZoomMate, Zoom CX, Zoom Phone and Zoom Events. Zoom linked the appointment to increased interest among APAC organisations in embedding AI into workflows and customer experience programs, and the role partners play in implementing those initiatives. "Customers across APAC are looking at how AI can deliver value across more of their business, from how employees work to how they serve customers," Quaderi said. "Hindmarch brings deep CX expertise and a strong track record of building channel businesses across diverse markets. As demand for Zoom CX and our broader portfolio continues to grow, his experience will be invaluable in helping partners capture new growth opportunities, deliver greater value for customers, and help more organisations turn conversations and insights into action." Hindmarch said he was joining during a period when AI is changing how organisations operate and engage customers. "I'm excited to join Zoom at a time when AI is creating new opportunities for organisations to rethink how work gets done and how they engage with their customers," Hindmarch said. "Having spent much of my career in CX and scaling channel businesses, I've seen the critical role partners play in turning technology into real outcomes for customers. The breadth of Zoom's AI-powered solutions provides us with a strong opportunity to help partners address our customers' needs and grow their businesses across APAC." Hindmarch joins from NiCE, where Zoom said he led the customer experience channel business across APAC and the Middle East as vice president of partner and alliances. He has previously held senior roles at Avaya, Hewlett Packard Enterprise and 3Com, and will be based in Singapore. Zoom said it will continue advancing its channel strategy through its Zoom Up Partner Programme, aimed at providing partners with tools, enablement and support.
Meta & NiCE back AI agent protocol for customer service. Wed, 7th Oct 2026 (Today) Meta has previewed the Personal Agent Protocol, an open standard for interactions between consumers' AI agents and businesses. NiCE is co-developing the protocol with Meta, Sierra and other industry partners. The proposal outlines how a customer's personal AI agent can find a business, authenticate itself and act on the customer's behalf. It offers an early indication of how companies may need to handle a growing volume of requests initiated by software agents rather than people. According to NiCE, the standard is intended to address a series of operational questions for customer service teams, including how businesses verify which customer an agent represents, what the agent is allowed to do and how those interactions are managed across automated systems and human staff. It also points to a shift in demand patterns. Rather than reducing service volumes, personal agents could increase them by pursuing tasks customers might otherwise abandon, such as repeated follow-up questions, refund requests or booking changes. "Personal AI agents have endless time that consumers don't, and that brings a new era of growth for customer service. Customers' agents can sign in, ask follow-up questions on their behalf and get to resolution faster, which means more demand, more persistence and higher expectations. An open standard is how that demand reaches businesses with trust, and NiCE is proud to shape what comes next alongside Meta and others. Companies that compete every day agreeing on a standard so customers and enterprises both benefit is the industry at its best. Personal agents bring customers to the door, and resolution brings them back," said Scott Russell, Chief Executive Officer, NiCE. How It Works Under the proposed approach, a company would publish information at a known digital address telling personal agents where to sign in and which interfaces they can use. The protocol is designed so an agent can discover that information in a single request before continuing the interaction across application programming interfaces, web pages or conversational channels. NiCE said the model also relies on customer-specific authentication tokens, with access limited according to the business's own rules. That structure is intended to let companies decide which personal agents they will accept, what those agents may do and when a person should take over a case. Philipp Heltewig, Chief AI Officer at NiCE, said the protocol creates a common language between a customer's software agent and a company's systems. "Personal agents already work for consumers, and today a customer's agent and a company's agent share a common language. When a customer's agent arrives with a goal, like a refund or a rebooked flight, the business's AI agent checks who it represents and what it is allowed to do, then works the request to resolution using the systems the business already runs on. When the case needs judgment, a person joins the same conversation with the full context, and every reply says who is responding. That is AI agents and people working as one crew, with clear jobs, shared context and a clean handoff. Enterprises decide which agents they serve, what access those agents get and when a person steps in, and now the conversation turns to what we build with it," said Heltewig. Operational Pressure For contact centre operators and IT teams, the prospect of machine-driven customer requests raises questions not just about access, but also scale. Traditional service models have been built around human behaviour, where delays, drop-offs and limited persistence naturally constrain demand. Personal agents could change that pattern by sending requests at machine speed and continuing interactions without the time limits of a human customer. That would require businesses to think not only about external connections to personal agents, but also about internal routing between AI systems, workflows and staff. Neeraj Verma, Vice President, Agentic AI, NiCE, said the proposed design aims to keep those interactions consistent while preserving business control. "What I like about the Personal Agent Protocol is how much it solves with a simple design. A company publishes one document at a well-known address that lists its sign-in endpoints and interfaces, so an agent finds everything in a single request. Each personal agent gets its own token for each customer, with access scoped to what the company allows, and that same token works across APIs, web pages and conversations, so the experience stays consistent from first request to resolution. Every reply says whether an AI agent or a person is responding, and when a case calls for judgment, a person joins the same conversation with full context. Enterprises keep control throughout: they set which agents they serve, what access those agents get and when a person steps in," said Verma. The initiative comes as businesses across customer service, digital operations and enterprise software examine how personal AI assistants could change online interactions, particularly in sectors where identity, permissions and audit trails are central to the transaction. For companies preparing for that shift, the protocol suggests the challenge will extend beyond opening a technical connection. They will also need systems that can distinguish between customers, agents and staff at each stage of an interaction, while handling a potentially much higher volume of service requests than today.
Has Nice turned a corner? Nice CEO Scott Russell credit: Nice 29 Sep, 2026 13:56 A 40% rally since its June low, the possible sale of the Actimize division, and apparently successful adoption of AI, leave analysts optimistic. For several years now, Nice (TASE: NICE; Nasdaq: NICE) has underperformed the market. In three of the past four years, the technology company's share price has fallen by double-digit percentages, and since the beginning of 2026 the return is zero. All the same, since its latest low. in June, it has climbed by more than 40%, and the question arises whether the battered stock has finally changed direction. Nice, headed since the beginning of 2025 by Scott Russell, provides customer relations management and risk management software. In 2021, its market cap reached $20 billion, and for a while it was Israel's most valuable company, but it's along way from that today. Its current market cap is $6.6 billion, and it is not even among the ten largest Israeli companies by that measure. The weakness in the share price began with mounting fears of competition in Nice's market (particularly from Microsoft), and continued with the departure of the company's previous CEO Barak Eilam. This year, the "SaaSpocalypse" struck, the decline in software stocks because of fears that the development of AI would harm the sector. Advanced AI models, it was feared, were liable to damage the business models of companies like Nice that provide cloud-based software services based on payment per number of users, and would perhaps render their activity altogether redundant. That fear started to dissipate somewhat in recent months, and stocks that had fallen at the beginning of the year rose, which of course helped to change sentiment towards Nice. Another substantial factor that apparently had a positive impact on the stock was reports that Nice was trying to sell its financial risk management activity, which in effect means subsidiary company Actimize. Nice paid $280 million to acquire Actimize in 2007. In 2025, its revenue from Actimize's area of activity was $485 million, 7% more than in 2024, and represented 16.5% of total revenue, with the business's operating profit reaching $167 million, 25.8% of total operating profit. Revenue growth in the second quarter was 6%, to $137 million. How much will Actimize fetch? A year ago, it was reported that Nice had hired the services of investment banks with the aim of selling Actimize. In recent months it has been reported that there are potential buyers, and that the price could reach $2.5 billion. Last week, however, Sky News reported advanced negotiations on a sale of Actimize to Canadian investment company Brookfield for $2 billion. Nice did not respond to the report. At first the report boosted Nice's share price, but it later fell back, apparently because the price reported was lower than expected. "Selling Actimize makes a lot of sense," says Sergey Vastchenok, managing director at Oppenheimer & Co. "Nice bought it nearly two decades ago, leveraged it well and expanded its market share - Actimize took market share chiefly from Oracle, and established itself as a leading, profitable player in its field. But it has almost no synergy with Nice's main activity. It's a matter of different kinds of customers and different developments. It has almost no cloud activity, because in the financial sphere there's a great deal of regulation and sensitivity, and enterprises are not rushing to implement cloud services. After it took market share, its growth stabilized, which is lower than Nice's average, even though it's more profitable." Analyst and investment manager Lio Vider, founder of investment consultancy Profit Multiplier, said last week, "It was reported in May that Nice had received five different offers for Actimize from three investment funds and two strategic entities, for no less than $2.5 billion. At that time, Nice was traded at 20% less than its current price." Vider estimated that the recent rises in the share price came against the background of information or speculation on the market that negotiations had made progress. He added, however, that the price tag reported by Sky News was lower than the level that had been spoken of until recently, "and that is for a profitable division that represents a substantial anchor and generates a significant slice of the company's operating profit." Vastchenok believes that, despite the low price, such a deal would be positive for Nice. "Nice is going in the direction of AI. It acquired Cognigy (a company that specializes in AI agents for customer service, S.H-B.), and is making good progress. According to the reports, a sale of Actimize will bring in $2 billion, and that reflects low multiples in software - a sales multiple of four and an operating profit multiple of twelve. It appears that the market thought that Nice could get more, but multiples are not high in today's traditional software market. "What's important is the focus, and after the sale of Actimize, Nice will be 100% focused on the call centers and AI activity, with an even stronger balance sheet, and it will be able to carry out further acquisitions to strengthen its position, and perhaps to distribute a dividend or buy back its shares." At the end of the second quarter, Nice had $355 million cash and no debt, after generating $123 million from regular activity in the quarter. Vastchenok adds another positive point about selling Actimize. "Without Actimize, Nice's growth profile will be better. It will present higher growth, and that is what's important for investors, and it will improve the way they regard the company." On the other hand, the profitability profile will be harmed. Vastchenok: "That's not a vulnerability at Nice, which is a large, well-run company capable of meeting targets. Even when it acquired loss-making companies it brought them up to its average, and I don't think it will have a problem in improving its rate of profitability. Especially as all the software companies are themselves using AI tools and thereby improving profitability." "The stock is underpriced" Do Nice shares represent an opportunity? Vastchenok thinks that Nice is greatly underrated. "Even after the rally in the stock it is still at low profit and EBITDA multiples, and the money it could receive from selling Actimize is equal to almost a third of its market cap. Today, people realize that SaaS companies will not become extinct, and Nice is becoming a significant player in AI, with ARR of $362 million from AI alone." In addition, he points out that there is also a recovery in Nice's specific market, UCaaS (Unified Communications as a Service). "The stock has recovered well from the low in June, but looking at the past twelve months it is still down 30%," says Vider. "At current price levels, the company is traded at a p/e ratio of just ten for the current year and only nine for the coming year, which is expected to be better from a business and financial point of view. In my view, this is a clear case of underpricing, stemming mainly from the market's fears of a slowdown in the rate of growth of the cloud activity (around 14%) alongside the growing uncertainty caused by the rising competition from new AI solutions constantly being introduced into the enterprise software area." In the first half of this year, Nice's net profit fell by 14.6% to $321 million (non-GAAP) following growth in investment, but earnings per share only fell by 9.2%, and according to Vider one should take into account that Nice's aggressive share buyback program moderates the effect of the decline in net profit on earnings per share. "Weighing up all the factors, in my view, the risk-reward ratio for an investment in Nice for the medium and long term clearly leans towards the positive side," Vider says. "The stock suits investors with patience and stamina who have confidence in the management's ability to undergo the business transition successfully and to navigate in the stormy waters of the artificial intelligence revolution." Published by Globes, Israel business news - en.globes.co.il - on September 29, 2026. You May Like
NiCE named a 2026 Best Workplace for Innovators by Fast Company in the Cybersecurity & Enterprise Category. The recognition highlights NiCE's companywide innovation engine, built to develop capabilities, activate ideas, and turn innovation into customer impact. Sep 28, 2026 Prev Next 1 of 43,802 NiCE announced that it has been named a 2026 Best Workplace for Innovators by Fast Company in the Cybersecurity & Enterprise Category, recognizing businesses that are creating cultures where innovation can thrive at every level. The recognition reflects how NiCE has built innovation into the way its people learn, experiment, develop ideas, and turn them into meaningful customer and business impact. NiCE's companywide innovation engine supports employees across the full journey from building new skills and exploring ideas to incubating promising concepts and deploying them in real-world customer environments. It begins with building the capabilities to lead in an AI-driven world. "The most meaningful innovation starts with people who are empowered to challenge what's possible," said Shiri Neder, Executive Vice President of Human Resources, NiCE. "At NiCE, innovation is not a single program or moment. We invest in the capabilities, environments, and pathways that help our people develop bold ideas and carry them through to real-world impact. This recognition belongs to NiCErs around the world who bring that culture to life every day." NiCE develops AI talent at every level, turning capability-building into companywide innovation. Through NiCE Wings, leadership programs, and the annual Sparkathon, which in 2026 engaged 2,300+ employees across 21 sites to create 700+ prototypes, employees build practical AI skills, experiment boldly, and translate ideas into working solutions. NiCE then takes its strongest innovations to market. NiCE Labs benchmarks emerging technologies and incubates enterprise-ready concepts, while Forward Deployed Engineers bring them into customer environments as production AI systems with measurable impact. This end-to-end model, from developing talent to delivering innovation at scale, is what sets NiCE apart and underpins this recognition. "The most innovative workplaces don't simply ask their employees to come up with great ideas; they create the conditions that make great ideas possible," says Brendan Vaughan, editor-in-chief of Fast Company. "This year's honorees understand that innovation is ultimately a cultural commitment that requires empowering people to think differently, take risks, and turn ideas into actions. We're proud to recognize the companies and executives who are leading by example." The Fast Company Best Workplaces for Innovators program recognizes organizations that create the conditions for innovation across their workforces. Companies are evaluated on their investment in innovation, companywide programs, and workplace culture. The recognition builds on NiCE's broader innovation momentum. Earlier in 2026, Fast Company named NiCE to its annual list of the World's Most Innovative Companies, ranking the company No. 11 in the Applied AI category.
SoundHound AI (NASDAQ: SOUN) pushes deeper into banking as competition from NICE and Five9 heats up. SoundHound AI (NASDAQ: SOUN) is building momentum in banking and financial services as enterprises seek to automate customer interactions without sacrificing service quality. In the second quarter of 2026, the company renewed or expanded contracts with two of the top seven global banking institutions and one of the largest global insurers. Management also cited growing demand from regional banks and credit unions looking to scale customer service operations and extend their operating hours beyond traditional limits. A top-tier regional credit union recently deployed SoundHound's automated AI agents while maintaining existing service standards and containment rates. Financial services represent a particularly meaningful opportunity because the sector demands stronger controls than most consumer-facing markets, requiring security, traceability and consistent oversight. SoundHound says its platform combines built-in guardrails with rigorous agent evaluation, positioning it as a viable option for mission-critical banking workflows where reliability is non-negotiable. The company's acquisition of LivePerson further reinforces this strategy, integrating enterprise digital messaging infrastructure to offer a unified platform spanning voice, web, mobile, SMS and social channels. The combined entity gains access to a customer base that includes 25 Fortune 100 companies, opening significant cross-selling opportunities across large enterprises in regulated industries. Second-quarter revenues rose 45% year over year to $61.9 million, though adjusted EBITDA remained a loss of $9.6 million, underscoring the profitability challenge that still faces the business. SoundHound's shares have declined 38.6% year to date, underperforming the broader industry, while the stock currently trades at a forward price-to-sales multiple of 10.32, slightly below the industry average. The Zacks Consensus Estimate for SoundHound's 2026 and 2027 loss per share has narrowed over the past 60 days to 18 cents and 13 cents respectively, though the 2026 figure remains wider than the prior year's loss of 13 cents per share. SoundHound faces direct competition from NICE Ltd. (NASDAQ: NICE), whose CXone platform combines AI-driven self-service, workflow automation and agent assistance tailored to banks, insurers and wealth-management firms. Five9 (NASDAQ: FIVN) similarly targets financial institutions with cloud-based contact-center solutions that emphasize controlled dialogue flows for highly regulated industries, helping enterprises maintain compliant customer communications. Five9's expanding Voice AI Agents platform supports complex, multi-step workflows, while both Five9 and NICE are well-positioned to intensify competitive pressure as SoundHound pursues deeper penetration in regulated markets. Sustained adoption across banking and financial services could meaningfully broaden SoundHound's enterprise revenue mix, but proof of secure, compliant deployment at scale will remain the critical test ahead. SOUN currently carries a Zacks Rank of 2, classified as a Buy rating.