S

Solution SFT

Advises companies on IT, engineering and custom software

Conseiller en implantation

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeQuébec City, QC, CanadaNo salary listedHybrid

About the Job

Requirements

  • At least 2 years of experience with Microsoft Dynamics Project Operations.
  • Knowledge of portfolio, program, and project management business domains.
  • Experience with Microsoft project management tools.
  • Experience in organizational transformation programs or projects.
  • Experience designing training programs for complex technological or organizational environments.
  • Experience in instructional design.
  • Significant experience training users on Microsoft solutions or integrated management systems, including ERP, CRM, PPM, EPM, Dynamics 365, Project Online, Project Operations, or equivalent.
  • Knowledge of adult learning principles (andragogy).
  • Experience collaborating with subject-matter experts and multidisciplinary teams.
  • Knowledge of change management approaches and adoption of digital systems.
  • Experience in organizational transformation projects or information systems deployments.
  • Experience creating training pathways for different user groups.
  • Experience supporting users after training and helping them adopt new practices.
  • Experience developing digital and traditional learning materials.
  • Experience delivering training in person, virtually, and in hybrid formats.
  • Experience transferring knowledge to support teams or super users.
  • Experience measuring training effectiveness and organizational adoption.

Responsibilities

  • Plan, coordinate, and carry out implementation, training, user-support, and change-management activities to promote adoption of SIGPP and its project, program, and portfolio management processes.
  • Contribute to development of SIGPP implementation strategies and plans.
  • Analyze organizational impacts associated with new features and process changes.
  • Develop transition, deployment, and user-support plans.
  • Coordinate implementation activities for affected user groups and synchronize deployment participants.
  • Validate the availability of environments, tools, and content.
  • Participate in go-live and post-go-live activities, and coordinate enhanced support after production releases.
  • Prepare deployment reviews and lessons learned.
  • Assess training needs for different user groups, analyze audiences, and define appropriate instructional approaches.
  • Adapt content for user profiles including managers, project managers, PMO staff, product owners, executives, and analysts.
  • Identify adoption challenges and propose mitigation strategies.
  • Design and produce SIGPP training materials, user guides, procedures, quick-reference documents, and training modules.
  • Develop learning scenarios based on project, program, and portfolio management processes, and maintain user documentation as the system evolves.
  • Prepare and deliver in-person, virtual, or hybrid training for portfolio managers, program managers, project managers, PCOs, financial managers, resource managers, functional administrators, and support teams.
  • Evaluate learning and training effectiveness, adjust instructional approaches as needed, and transfer knowledge to internal teams and super users.
  • Support managers and teams in adopting new practices and provide hands-on support to users during deployment.
  • Advise teams on optimal use of SIGPP features and help resolve functional issues reported by users.
  • Document issues, recurring questions, and improvement opportunities.
  • Contribute to communication and change-management strategies, develop activities that encourage adoption, and track user adoption and satisfaction indicators.
  • Recommend improvements to user experience and adoption of SIGPP.
  • Produce the implementation strategy and plan; training plan and deployment schedule; user guides and functional documentation; presentations and learning materials; training modules and knowledge-transfer tools; issue register and recommendations; adoption and user-satisfaction reports; and implementation review and continuous-improvement plan.

Desired Qualifications

  • One or more of the following certifications are major assets: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate; Dynamics 365 Sales Functional Consultant Associate Training; Microsoft Dynamics 365 Customer Service Functional Consultant; Power Platform Solution Functional Consultant Associate; Power Platform Solution Architect Expert; instructional design or educational technology certification; instructional engineering certification; Articulate Storyline, Rise 360, or equivalent certification; Microsoft Learning certification or Microsoft Certified Trainer (MCT); change-management certification such as Prosci or equivalent; PMP, CAPM, PRINCE2, or Agile certification; Microsoft Power Platform or Dynamics 365 certification.

About the Company

Solution SFT

Advises companies on IT, engineering and custom software

Solution SFT advises organizations on IT strategy and engineering, and builds custom software for startups, small businesses and larger companies. Its consultants review how clients manage technology, check infrastructure and compliance, and recommend changes to business processes. The firm's security and infrastructure work covers data protection, cloud migration and recovery planning for systems that need to keep operating through disruptions. Developers create web and mobile applications, connect software through interfaces and modernize older systems, including tools that reduce manual coding. Solution SFT was founded in 2020 and is headquartered in Montreal, Quebec.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Montreal, Canada
Founded
2020

Recently Posted Jobs

Explore more opportunities at Solution SFT

See more jobs