Operations Director - Multi-User, Contract Logistics

About the Role

We are seeking an experienced Operations Director to lead our contract logistics operations across our multiple shared-user warehousing sites. This role is pivotal in delivering operational excellence, client satisfaction, and commercial growth across our UK multi-client distribution network.

Reporting to the VP Contract Logistics – North Europe, you will provide leadership across operations, client management, compliance, people development, and financial performance. You’ll also support new business launches and collaborate closely with commercial teams to expand our footprint and capabilities.

NOTE: this is a hybrid opportunity with a requirement for regular travel and can be based anywhere in the UK. 

How You Will Contribute

Operational Leadership

• Lead day-to-day and long-term logistics operations across multiple client accounts and sites.
• Balance resources across clients to maximise efficiency and meet SLAs and KPIs.
• Standardise best practices while tailoring solutions to client needs.
• Drive transitions, integrations, and continuous improvement initiatives.

Client & Stakeholder Management

• Act as the key operational contact for clients, building trust-based relationships.
• Ensure proactive communication, issue resolution, and service improvement.
• Collaborate with commercial teams on contracts, onboarding, and scaling services.

People & Performance Management

• Lead site leaders, operations managers, and support teams.
• Foster a high-performance culture focused on safety, accountability, and development.
• Build talent pipelines through coaching and succession planning.

Financial & P&L Accountability

• Own operational budgets and profitability across client operations.
• Partner with Finance on forecasting, variance analysis, and margin optimisation.
• Oversee accurate billing, invoicing, and reporting.

Compliance & Risk

• Ensure adherence to regulatory, safety, legal, and client-specific requirements.
• Lead audits, quality checks, and risk mitigation planning.
• Maintain and enforce SOPs across all operations.

Innovation & Continuous Improvement

• Drive efficiencies through lean methodologies and performance improvement.
• Support deployment of technologies (WMS, TMS, automation).
• Benchmark and adopt industry best practices.

What You Will Bring

• Bachelor’s or master’s degree in industrial/mechanical engineering, logistics, or business administration.
• Extensive experience leading contract logistics operations in a global multinational.
• Proven experience managing multi-user/client warehouse environments.
• Strong commercial acumen and operational excellence.
• Exceptional communication and problem-solving skills.
• Detail-oriented with critical thinking and collaboration abilities.
• Results-driven with a proactive mindset.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Compensation

DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses—Ports and Terminals, Marine Services, Logistics and Technology—and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW
To Change What's Possible For Everyone

Diversity & Inclusion

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.