Simplify Logo

Full-Time

Senior Manager

Training and Quality

Confirmed live in the last 24 hours

Peloton

Peloton

1,001-5,000 employees

Indoor cycling workouts with streaming classes

Consumer Software
Consumer Goods

Senior

Plano, TX, USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Requirements
  • 5+ years of leadership experience in the quality, learning and knowledge management fields
  • An amazing communicator and highly effective at working across and supporting teams with varied strengths in diverse locations
  • A strategic leader that can drive a vision
  • An experienced professional in the space of large-scale operations especially global contact center environments
  • An innovator who uses data and technology to invent new yet practical and effective learning solutions specific to the environment
  • A Quality leader that can identify and share trends revealed in the Quality process
  • A global manager capable of building and sustaining a dedicated team of both directed and partnered teams reporting across multiple sites and outsource partners
  • Able to prioritize and juggle multiple projects remaining focused on attention to detail
  • A personable and empathetic teammate who’s able to work with a variety of partners
  • Someone who thrives in a fast-paced, self-starter dynamic environment
  • A passion for investing and developing people
Responsibilities
  • Shape and execute the learning and quality assurance strategy for both internal GMS teams and outsourced Business Partners.
  • Responsible for ensuring associate proficiency including but not limited to: New hire training and onboarding, ongoing learning and development, curriculum and instructional design, training delivery, and KPI driven measurement and evaluation
  • Design, lead, and implement an innovative, cohesive, learning and development strategy aimed at driving the highest quality and consistency of support across all agents and sites
  • Partner with cross functional teams to address changes in the business support processes and tools in order to build and implement comprehensive learning solutions
  • Coordinate with the People team, operational leaders (inhouse and outsource), and workforce planning to build new hire cohorts, learning needs, and ongoing training schedules that ensure workforce readiness
  • Create a learning roadmap supported by curriculum, content, and a training management system with controls that ensures consistent training across all of our sites while incorporating improvement feedback and ensuring ongoing alignment to changes
  • Create a quarterly, KPI driven analysis to Monitor the effectiveness of our learning and development programs to ensure agent proficiency and create a culture of employee engagement and development
  • Build and refine regularly a Quality program that measures our Quality with complete alignment with our MSAT.
  • Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality.

Peloton provides high-energy indoor cycling workouts through its exercise bike, which streams live and on-demand classes to users at home. The bike features a large screen for classes led by professional instructors, catering to all fitness levels. Peloton's business model combines hardware sales with a subscription service for access to a library of workouts, generating recurring revenue. The company's goal is to offer a convenient and engaging way for people to exercise at home, building a loyal community of fitness enthusiasts.

Company Stage

IPO

Total Funding

$2.2B

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-6%

2 year growth

-20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Peloton's successful $1.35 billion holistic refinancing strengthens its financial position and supports future growth.
  • Innovative offerings like pet-friendly fitness classes and half marathon training programs keep the platform fresh and engaging for users.
  • Strategic partnerships, such as with the YMCA, provide new avenues for user acquisition and community engagement.

What critics are saying

  • Legal challenges, such as the recent lawsuit over customer chat data, could damage Peloton's reputation and financial stability.
  • The competitive landscape of virtual fitness is intense, with numerous players vying for market share, which could impact Peloton's growth.

What makes Peloton unique

  • Peloton's combination of high-quality exercise equipment and engaging digital content sets it apart in the virtual fitness market.
  • The company's subscription model ensures a steady stream of recurring revenue, unlike competitors who may rely solely on hardware sales.
  • Peloton's partnerships, such as with the YMCA of Metropolitan Chicago, expand its reach and enhance community engagement, differentiating it from other fitness tech companies.

Benefits

Comprehensive health & life benefits

Supporting families

Future planning

Education

Product discounts

Supporting our communities