Player Rewards Representative / Customer Service

Overview

Parkwest is seeking a Player Rewards Representative (Customer Service) that will provide five-star quality service for all patrons and peers.  

Think you can take your customer service to the next level? Check it out! 

As a Player Rewards Representative you will greet guests in our player rewards center; answers telephone calls and directs calls throughout the casino. Acts as liaison between guests and Gaming staff, keeps customers informed about promotions and Advertising/Marketing programs.

Responsibilities

• Provide a variety of personalized services and information to guests.
• Assist guests with inquiries, directions, and information about the casino facilities, amenities, and services.
• Issue and replace players cards to new players.
• Keep informed and disseminates information (verbal or flyers) to guests of upcoming events, tournaments and promotions.
• Distribute/disseminate tournament calls and provides detailed and accurate information for players.
• Performs data entry for Casino player tracking, rewards system, and marketing promotions as needed.
• Provide recommendations for dining, entertainment, and other attractions.
• Operate the concierge desk or service counter efficiently.
• Handle incoming calls, emails, and inquiries from guests.
• Maintain a neat and organized workspace and display area for brochures, maps, and promotional materials.
• Address guest concerns, complaints, and issues promptly and professionally.
• Resolve conflicts and challenges with a focus on guest satisfaction and retention.
• Escalate complex or unresolved issues to the appropriate department or management.
• Collaborate with other departments, vendors, and external partners to ensure successful event execution.
• Provide support with registration and other tasks during events.
• Promote casino loyalty programs, rewards, and incentives to guests.
• Explain the benefits and perks of membership and encouraging enrollment.
• Assist guests with program inquiries, points redemption, and special offers.
• Qualified individual must have ability to work in an intense and fast paced environment.
• Other job-related duties as assigned by the immediate supervisor.
• Perform other duties as assigned.

Qualifications

• Must be able to pass mandatory screening including a background check and drug test.
• Must be at least 21 years of age.
• Able to deal effectively and interact well with customers and co-workers.
• Able to resolve problems/conflicts in a diplomatic and tactful manner.
• Available for full time work which may include weekends and evening scheduling; and ready for all programs and activities. Able to work varied shifts and flexible schedules.
• Able to communicate clearly with team members.
• Requires strong organizational skills and the ability to multi-task effectively.
• Able to work independently
• Able to work within a team environment

Education: High school diploma, G.E.D, or equivalent.  Experience: Two years of hospitality or similar environment handling high volume guest inquiries. Computer literacy a must (Microsoft Office). Excellent customer service experience required.  Physical and Mental Requirements:

• Must be able to lift and carry tools, supplies, and inventory up to 25 pounds
• Must be able to perform all essential duties with or without accommodation.

EEO Statement

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.

Min

USD $19.00/Hr.

Max

USD $20.00/Hr.

Compensation: 19 to 20 (USD)