WNS

Global BPM and analytics services provider

Subject Matter Expert - Insurance

InsuranceConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

A Matric/Grade 12 Certificate or equivalent is required.
A minimum of 3 years of insurance experience is required.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is required.
Strong interpersonal and communication skills are required.
Strong numerical ability is required.
Strong administrative and organizational skills are required.
Customer centricity, attention to detail, and accuracy are required.
Skills considered include engagement, problem solving, planning and organizing, risk management, incident management, data analysis, stakeholder management, client communication, and report writing.
A working knowledge of current Microsoft packages is required.
Must have a vehicle and a valid driver’s licence.
Must be able to travel across multiple sites.
Must be able to work evening hours and rotational afternoon and night shifts from Monday to Sunday.
Must have fibre internet or live in a fibre-enabled area.

Responsibilities

Identify and communicate barriers to performance and service delivery to operational leaders.
Contribute to regular meetings with team leaders and agents about efficiencies.
Conduct analysis and provide insights based on consolidated data to enhance process improvements.
Share best practices between teams to support operational efficiencies.
Continually examine opportunities for improvement and schedule adherence.
Support the team when needed and maintain product knowledge through call taking.
Take calls as required.
Participate in agile training through quality feedback sessions.
Train employees in systems and products when required.
Work closely with Operations Support, Training, and Human Resources to support the new-starter journey.

Job Description

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.

Key Responsibilities :

Operational Excellence

Identifying and communicating barriers to performance/service delivery to the operational leaders

Contribute in regular meetings with team leaders and agents in regards to efficiencies

Conduct analysis and insights based on consolidated data to enhance process improvements

Share best practice between teams to support operational efficiencies

Continually examine opportunities for improvements and adherence to schedule

Support team when needed maintain product knowledge through call taking

Will be required to take calls

Development Journey

Agile training through Quality feedback sessions

Training employees in systems and products when required

Working closely with Operations Support, Training & HR to support the new starter journey

Qualifications

A Matric/Grade 12 Certificate or equivalent.

A minimum of 3 years insurance experience

Additional Information

JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE

Proficiency in the following Microsoft packages (Word, Excel & Outlook) •

Excellent interpersonal and communication skills

Strong numerical ability

Strong administrative and organizational skills

Customer centricity

High attention to detail and accuracy other factors that will be considered:

Engagement

Communication skills

Problem Solving

Planning & Organizing

Risk Management

Incident Management

Data Analysis

Stakeholder Management

Client Communication

Report writing

Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)

Attention to detail

OTHER SPECIFIC REQUIREMENTS

Own vehicle with a valid driver’s licence

Must be able to travel across multiple sites

Must be able to work evening hours

Note -

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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