Volexity

Cybersecurity threat intelligence and incident response

Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in USARemote

About the Job

Requirements

Candidates must have 3–7+ years of experience in technical support, systems engineering, or similar roles.
Strong troubleshooting skills across multi-platform and cloud environments.
Solid understanding of networking fundamentals, including DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, and JSON.
Understanding of system logs and monitoring tools.
Understanding of cloud logging infrastructure.
Ability to write technical documentation, troubleshooting guides, and customer-facing remediation steps.
Strong written and verbal communication skills.

Responsibilities

Provide Tier 2/3 technical support for customers and internal teams.
Troubleshoot issues across operating systems, including Windows, Linux, and macOS; cloud platforms, including AWS, Azure, and GCP; and application technologies, including Python, PostgreSQL, Nginx, and Node/npm.
Reproduce customer issues in test environments and identify root causes.
Develop and document remediation steps, runbooks, and knowledge base articles.
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs.
Support deployments, upgrades, and migrations.
Contribute to improving support processes, tooling, and automation.

Desired Qualifications

Working knowledge of Terraform or similar Infrastructure-as-Code tools.
Scripting skills in Python, Ruby, PowerShell, or similar languages.
Experience in digital forensics and incident response industries.
Experience using EDRs, SOARs, and MDMs.
Ability to reproduce problems on virtualization platforms.
Understanding of enterprise authentication, such as LDAP, SAML, and IPA.
Ability to troubleshoot issues with network file shares, cloud storage, and auto-scaling groups.
Proficiency using web developer tools and proxies such as Burp Suite and/or Postman.

Location: Remote (USA)

Experience Level:Junior to Mid-level

Job Description

To support our growing software product line, Volexity is looking for a Support Engineer to help deliver exceptional technical support. Our platform operates across Windows, Linux, and macOS environments, both on-premises and in cloud infrastructures.

This role is ideal for someone who thrives in complex technical environments, enjoys troubleshooting across the full stack, and clearly communicates solutions to technical and non-technical stakeholders.

Candidates are expected to have a 3-7+ years of experience in technical support, systems engineering, or similar roles.

Responsibilities

Responsibilities of a Support Engineer will include but not be limited to:

Provide Tier 2/3 technical support for customers and internal teams
Troubleshoot issues across:

Operating systems. including Windows, Linux, macOS
Cloud platforms, including AWS, Azure, GCP
Application stack, including Python, PostgreSQL, Nginx, Node/npm ecosystems

Reproduce customer issues in test environments and identify root causes
Develop and document clear remediation steps, runbooks, and knowledge base articles
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
Support deployments, upgrades, and migrations
Contribute to improving support processes, tooling, and automation

Required Skills

As a Support Engineer, the expected skillset should include:

Strong troubleshooting skills across multi-platform and cloud environments
Solid understanding of:

Networking fundamentals (DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, JSON)
System logs and monitoring tools
Cloud logging infrastructure

Experience writing:

Technical documentation
Troubleshooting guides
Customer-facing remediation steps

Strong communication skills (written and verbal)

Preferred Experience

Successful candidates for this role may also demonstrate the following experience or skills:

Working knowledge of Terraform (or similar Infrastructure-as-Code tools)
Scripting skills (Python, Ruby, PowerShell, or similar)
Experience in the digital forensics and incident response industries
Experience using EDRs, SOARs, and MDMs
Ability to reproduce problems on virtualization platforms
Understanding of enterprise authentication, such as LDAP, SAML, and IPA
Ability to troubleshoot issues with network file shares, cloud storage, and auto-scaling groups
Proficiency using web developer tools and proxies such as Burp Suite and/or Postman

Compensation

Compensation may vary based on location, experience, and skills. We are open to discussing total compensation including benefits, equity, and professional development budget.

Volexity values diversity and is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.

About the Company

Volexity

Cybersecurity threat intelligence and incident response

Volexity provides threat intelligence, incident response, and digital forensics services and solutions for large enterprises, government agencies, and security vendors. It applies memory-forensics-based techniques and threat data to detect intrusions and support rapid containment. Its product set includes forensics tools and services built on its founders’ work with Volatility, enabling deeper visibility into memory and system activity to guide investigations and incident suppression. This makes Volexity stand out from competitors through a strong emphasis on memory-based analysis, extensive incident-response expertise, and a track record with Fortune 500 clients and government customers. The company aims to improve digital investigations and shorten the time to identify and suppress threats across global organizations.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Reston, VA
Founded: 2013

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