In PersonApplicants must reside in Arizona or relocate there by the time of hire. The position may be reassigned to other locations within Maricopa County.
No H1B Sponsorship
About the job
Requirements
A high school diploma or GED is required.
Three years of technology-related work experience is required; qualifying experience may include audio-video technology, computer or network maintenance, desktop support, applications support, or other related user support in a large Microsoft environment.
An equivalent combination of post-secondary education and job-related experience may substitute on a year-for-year basis.
Must possess or be able to obtain a valid Arizona driver's license by the time of hire.
Knowledge of service management software such as ServiceNow.
Knowledge of video conferencing software such as Microsoft Teams or Zoom.
Knowledge of Microsoft-based network environments, including connectivity and basic troubleshooting concepts.
Knowledge of Office 365 applications, including Word, Excel, and Visio.
Knowledge of information security, confidentiality, and appropriate handling of sensitive court information and technology resources.
Knowledge of workplace safety practices related to equipment installation, tools, ladders, cabling, lifting, and working around installed technology.
Skill in providing customer service in a time-sensitive environment.
Skill in explaining technical ideas and solutions to audiences with varying levels of technological knowledge.
Skill in communicating effectively in writing for the needs of the audience.
Skill in verbally communicating information effectively.
Skill in configuring, troubleshooting, and fixing moderate to complex technical problems.
Skill in identifying problems, reviewing related information, developing and evaluating options, and implementing solutions.
Skill in working independently and managing time effectively in a large, dynamic technical environment.
Ability to respond effectively to changing priorities and time-sensitive situations in a fast-paced, high-demand environment while maintaining composure, professionalism, sound judgment, and effective working relationships under pressure.
Ability to quickly learn and effectively use virtual justice platforms and specialized Judicial Branch software applications.
Ability to work effectively with judges, court staff, courtroom participants, and the public.
Ability to address high-priority issues or VIP customers ahead of other assigned tasks.
Must pass a thorough background and/or fingerprint check; applicants must fully disclose felony and misdemeanor convictions, including convictions that have been expunged or set aside.
Responsibilities
Respond to employee, management, and judicial officer requests for technical assistance by resolving problems with audiovisual hardware and applications related to in-person or hybrid hearings using the Court Connect and Teams system.
Provide expertise in the use of courtroom technology, including bench touch panels, room controls, cameras, microphones, digital evidence connections, assisted-listening audio devices, bench-conference headsets, projectors, display monitors, and other courtroom technology tools.
Support meeting-room video-conferencing systems at various locations.
Coordinate regional site technical services with Court Administration leadership and support site users.
Train judicial staff to use courtroom technology and equipment, assist with onboarding, and respond to courtroom support issues to prevent adverse impacts to hearing schedules.
Document all user contacts and problem resolutions in ServiceNow.
Adhere to Service Level Agreements for timely response and issue resolution.
Operate equipment in the courtroom.
Perform a daily process to certify that courtroom technology is functioning properly and report deficiencies according to escalation procedures.
Participate in weekly preventive maintenance to proactively discover and address technology issues.
Assist with coordinating courtroom access for vendor service delivery and installations.
Work cooperatively with the team to complete work, share workloads, and determine priorities.
Evaluate current workflows for efficiency and communicate with Court Technology Services operations to ensure technical needs are met.
Complete side projects when court hearing frequency is low.
Create documentation of technical solutions for the knowledge base to improve team performance.
Participate in asset management programs to track court equipment and reduce waste.
Perform other related duties as assigned.
Desired Qualifications
Training and certification in a Microsoft Windows 10/11 environment.
Training and certification in Office 365 applications.
Knowledge of audiovisual hardware installations and configurations.
Experience with audiovisual technologies from companies such as Crestron, Biamp-Tesira, WolfVision, Williams Sound, Shure, Audio-Technica, Logitech, Yamaha, and Q-Sys.
Experience supporting court recording, digital evidence presentation, video conferencing, or similar mission-critical technologies.
Experience working in a judicial, public-sector, legal, or other highly regulated environment.
Posting Date
09/29/26
Application Deadline
10/02/26
Pay Range
Min - 1st Quartile - Mid - Max $24.50 - $29.13 - $33.75 - $43.00
The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $28.13 to $29.13.
This position is Non-Exempt under the FLSA.
What We Offer
We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.Click here to learn more!
Job Type
Unclassified - Judicial
Department
D800 Superior Court
About the Position
****** This position is grant funded. ******
*****Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire. *****
The Judicial Branch is unable to provide visa sponsorship (i.e. H-1B visa etc.).
The Courtroom Technology Specialist utilizes subject matter expertise and courtroom technology knowledge to provide user support to judicial officers, court staff, and courtroom participants for various courtroom technology devices in support of courtroom operations in a physical and hybrid setting. They resolve moderate to complex audio-visual issues and assist judicial staff and attorneys in the use of courtroom technology in connecting to and resolving issues using presentation technology during court proceedings. The Courtroom Technology Specialist evaluates problems, determines resolutions, and implements support when necessary.
About the Superior Court:
The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.
Position Qualifications
We recognize your time is valuable, so please apply if you meet the following required qualifications:
Education:
High School Diploma or GED
Experience:
Three (3) years of technology-related work experience which may include audio video technology, computer/network maintenance, desktop support, applications support, or other related user support in a large Microsoft environment.
OR
Combined education and experience qualifications:
An equivalent combination of post-secondary education and job-related experience may substitute on a year-for-year basis
Other Requirements:
Must possess or have the ability to obtain by time of hire, a valid Arizona driver's license.
Our Preferred Candidate has:
Training and certification in Microsoft Windows 10/11 environment.
Training and certification in Office 365 applications.
Knowledge of A/V hardware installations and configurations.
Experience with A/V technologies by companies such as Crestron, Biamp-Tesira, WolfVision, Williams Sound, Shure, Audio-Technica, Logitech, Yamaha, and Q-Sys.
Experience supporting court recording, digital evidence presentation, video conferencing, or similar mission-critical technologies.
Experience working in a judicial, public-sector, legal, or other highly regulated environment.
Knowledge, skills, and abilities:
Knowledge of:
Service management software such as ServiceNow.
Video conferencing software such as Microsoft Teams or Zoom
Microsoft-based network environments, including connectivity and basic troubleshooting concepts.
Office 365 applications including Word, Excel, and Visio.
Information security, confidentiality, and the appropriate handling of sensitive court information and technology resources.
Workplace safety practices related to equipment installation, tools, ladders, cabling, lifting, and working around installed technology.
Skill in:
Providing exceptional customer service in a time sensitive environment.
Explaining technical ideas and solutions to an audience with varying technological knowledge.
Communicating effectively in writing as appropriate for the needs of the audience.
Verbally communicating with others to convey information effectively.
Configuring, troubleshooting, and fixing moderate to complex technical problems.
Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Working independently, while effectively managing time, within a large and dynamic technical environment
Ability to:
Work collaboratively in a fast-paced, high-demand environment, responding effectively to changing priorities and time-sensitive situations while maintaining composure, professionalism, sound judgment, and effective working relationships under pressure.
Quickly learn and effectively use virtual justice platforms and specialized Judicial Branch software applications.
Proactively monitor live court proceedings and review recorded audio files to verify recording quality, perform same-day quality assurance spot checks, identify audio or system issues, and facilitate timely troubleshooting to ensure the integrity and accurate preservation of the official court record.
Provide highly responsible administrative and technical work performed independently with minimal supervision.
To work effectively with judges, court staff, courtroom participants, and the public.
Be adaptable, and work in a fast-paced, team environment with a positive, winning attitude.
Exemplify strong ethics.
Be flexible to address high-priority issues or VIP customers over other tasks assigned.
Address a wide range of tasks as directed including tasks that might fall out of the essential functions for this position.
Essential Job Tasks
(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)
Acts as a specialized technician among a team of IT support staff whose main duty is to respond to employee, management, and judicial officer requests for technical assistance by fixing problems with Audio Visual hardware, and applications related to in-person, or hybrid hearings, utilizing the Court Connect / Teams system.
Provides expertise in the use of all courtroom technology including bench touch panel, room controls, camera(s), microphones, digital evidence connections, assisted listening audio devices, bench conference headsets, projectors, display monitors and other courtroom technology tools.
Support meeting room video conference systems at various locations.
Coordinates regional site technical services with Court Administration leadership and supports site users.
Provides judicial staff training in the use of courtroom technology and equipment, including assistance with onboarding, and responds to courtroom support issues to ensure hearing schedules are not adversely impacted.
Documents all user contact and problem resolutions in ServiceNow.
Adheres to Service Level Agreements to meet guidelines for timely response and issue resolution.
Provide in-room technical operation of equipment.
Performs a daily process for certifying that all courtroom technology is functioning properly and reports any deficiencies per escalation procedures.
Participates in weekly preventative maintenance routine to discover and address technology issues in a proactive manner.
Assists with coordination of access to courtrooms to support vendor service delivery and/or installations.
Works cooperatively to complete work, share workloads and determine priorities as a team.
Evaluates current workflows for efficiency and communicates with Court Technology Services operations to ensure technical needs are being met.
Completes side projects when court hearing frequency is low.
Add to the knowledge base by creating documentation of technical solutions to improve team performance.
Participates in asset management programs to best track court equipment and reduce waste.
Working conditions:
While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Additional Information
Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.
Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.
All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.
The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit https://www.azasrs.gov/ or https://www.psprs.com/corrections-officer/
Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.
The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.