PlayVS is the leading amateur esports platform in North America. We are the single community where players come together to compete, fans gather to spectate, and coaches manage their programs. We offer an incredible, full-stack esport platform—game integrations, team-building tools, leagues, tournaments, and schedules—and our software products tie everything together into a cohesive experience.
In this dynamic role, you’ll be the mastermind behind crafting exceptional knowledge content for our Help Center. You’ll turn complex topics into easy-to-understand information. You’ll collaborate with various teams to ensure our players, coaches, and parents have a smooth and informative experience.
Here’s What You’ll Do:
- Research, write, and edit comprehensive and informative articles for our Help Center.
- Ensure articles are clear, concise, and easy to understand for a broad audience.
- Maintain a consistent voice and style throughout the Help Center content.
- Conduct keyword research to optimize articles for searchability.
- Update existing articles to reflect new features, functionalities, or policy changes.
- Collaborate with internal teams to script and storyboard engaging and informative how-to videos for the Help Center and Marketing team.
- Create basic screencast videos to demonstrate processes and functionalities visually.
- Manage the video production process, ensuring videos meet quality and brand standards and are delivered on time.
- Stay up-to-date on new features, functionalities, and product updates.
- Collaborate with subject matter experts to ensure content accuracy.
- Maintain a keen eye for detail and high standards for quality and consistency.
- Track and analyze Help Center user data to identify areas for improvement.
- Stay informed about industry best practices for knowledge-based management.
Here’s What We’re Looking For:
- 2+ years of experience in content creation (writing, editing, video production).
- Strong writing and editing skills, with the ability to craft clear, concise, and engaging content.
- Excellent research skills and the ability to quickly grasp complex topics.
- A keen eye for detail and a commitment to accuracy.
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple projects simultaneously.
- A passion for creating a positive user experience.
Bonus Point For:
- Experience with Asana or a similar project management software.
- Experience with SEO best practices.
- Experience with video editing software.
- Experience in Knowledge-Centered Service (KCS).
- Experience in customer service or user-facing roles.
PlayVS is an equal-opportunity employer. We provide equal employment opportunities and are committed to maintaining an inclusive environment for our customers, employees, and applicants. We prohibit discrimination and harassment of any type regardless of race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, or any other characteristic protected by federal, state or local laws.
If you have a disability or special need that requires an accommodation, please contact us at [email protected] 
