Field Service Technician - Customer Service

RIDE Services is seeking a hardworking Field Service Technician for the Customer Service
Department. The field technician will be responsible for working at Customer facilities diagnosing
and repairing buses/trucks under warranty and performing Customer support and campaigns
required by RIDE or the Customer vehicles.

JOB DESCRIPTION
1. Under general supervision of the Field Service Manager or Supervisor, the Technician will
complete work assignments at Customer facilities, RIDE locations and may be asked to
perform other maintenance duties as assigned.
2. Perform diagnosis and repairs of warranty related issues. Provide Customer interface and
reports on field maintenance activities.
3. Responds to Customer requests, comments or complaints as needed. Assist Customer with
maintenance related issues.
4. Order parts as needed, coordinates repairs and provides daily Service reports/Parts
requisitions as needed.
5. Coordinates new vehicle delivery acceptance with Customers in US and Canada
6. Provide daily status reporting to Customer Service Manager/Supervisor.
7. Follows up with Parts clerks for parts availability and ETA.

Requirements:
1. Knowledge of transit bus maintenance operations and field service support.
2. Ideal candidates will have a minimum of two years’ experience.
3. ASE Transit Bus Certifications
4. Transit bus Technician experience, preferably working in a field service environment.
5. Experienced in bus maintenance and repair. Experience with computer-based diagnostics in bus maintenance operations. Experience with bus Electric drive systems preferred.
6. Ability to travel and work in the Customer’s environment. Weekends, nights and long hours will occur.
7. License: Must possess a valid driver’s license in home state and no more than one infraction during previous three years. Class B with Passenger Endorsement preferred. If non at this time, the ability to obtain.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

SUPERVISORY RESPONSIBILITY
• None

TRAVEL
• Travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE
• High school diploma, or general education degree (GED).

Job Type:
• Full-time

Benefits:
• 401(k)
• Dental insurance
• Employee assistance program Docusign
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:
• 8-hour shift from 7 am – 3:30 pm, Monday - Friday
• Overtime

Work Location:
• Lodi, NJ (Onsite/Travel)