Executive Butler

POSITION SUMMARY

Our jobs aren't just about providing personalized service. Instead, we want to create exceptional, memorable, and bespoke experiences for our distinguished guests. Our Executive Butlers take the initiative to anticipate guest needs and deliver highly personalized services throughout every stage of the guest journey. They serve as dedicated ambassadors of luxury hospitality, ensuring every interaction reflects the highest standards of professionalism, discretion, and attention to detail.

Executive Butlers are empowered to coordinate a wide range of guest services, including managing special requests, arranging personalized experiences, overseeing room readiness, facilitating seamless arrivals and departures, and serving as the primary point of contact for VIP guests. Whether responding to guest inquiries, coordinating with hotel departments, handling confidential matters, or providing expert local recommendations, the Executive Butler transforms every service touchpoint into a unique and memorable experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding luxury service standards, and ensuring your uniform, personal appearance, and communications reflect the highest level of professionalism. Executive Butlers are expected to remain highly visible and engaged throughout their shifts, moving throughout the property, assisting guests directly, and coordinating operational activities. Performing these responsibilities with excellence and consistency is essential to delivering remarkable guest experiences and achieving business objectives.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent. Hospitality degree or related education preferred.

Related Work Experience: Previous experience in luxury hospitality, guest relations, butler service, front office operations, or a customer-facing role preferred.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

Preferred Skills:

• Exceptional guest service and relationship-building skills
• Strong attention to detail and anticipation of guest needs
• Excellent verbal and written communication skills
• Ability to maintain discretion and confidentiality
• Strong organizational and multitasking abilities
• Knowledge of luxury hospitality standards and VIP guest service practices
• Ability to work flexible schedules, including weekends and holidays