Key Account Operational Excellence Manager
About the job
- Five to eight years of logistics industry experience with an operational and commercial background.
- Fluency in English and Mandarin.
- Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
- Establish and review standard operating procedures, prepare training materials, conduct training sessions, and ensure operational compliance and quality standards are met.
- Monitor operational excellence through daily transaction reports and data analysis to identify trends, issues, and opportunities for improvement.
- Oversee end-to-end process quality, ensuring service failures are promptly investigated, root causes are identified, and preventive actions are implemented.
- Continuously optimize services across total lead time, security, reporting, IT systems, and cost-saving initiatives.
- Act as the key global coordinator for assigned accounts, ensuring all key performance indicators meet requirements and driving continuous service and performance improvements.
- Manage project-based enhancement initiatives using practical tools to track progress, ensure timely completion, and communicate with stakeholders.
- Project management experience.
About the company
Morrison Express provides global logistics and supply chain management, including air and ocean freight forwarding, customs brokerage, warehousing, and distribution, serving industries like automotive, healthcare, high-tech manufacturing, industrial, and retail. It coordinates cross-border shipments and inventory across a network of regional hubs, offering customized logistics plans including vendor-managed inventory and integrated order management. Its focus on niche industries, tailored end-to-end solutions, and value-added services set it apart from generic freight forwarders. Its goal is to help clients improve supply chains by delivering reliable, efficient, and customizable shipping and warehousing that create a competitive edge.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Taipei, Taiwan
Founded
1972
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Simplify's Take
What believers are saying
- Morrison’s air cargo volume reached 191,000 tonnes in FY2026, up 12.8%.
- SG Holdings’ February 2026 results added Morrison to consolidated assets and expanded balance-sheet scale.
- A new Shanghai-to-Vancouver weekly LCL service opened Canada lanes on August 17, 2026.
What critics are saying
- SG Holdings abandoned Morrison’s two-year independence policy by May 2026, killing autonomy.
- SG Holdings targets USD 12 million synergies by FY2026-27 through sales and base rationalization.
- Weak freight rates and post-merger integration can squeeze Morrison’s margins through 2027.
What makes Morrison Express unique
- Morrison Express won ACW’s 2026 Global Airfreight Forwarder of the Year award.
- Its semiconductor and high-tech logistics niche drove SG Holdings’ 2025 acquisition.
- Intra-Asia freight expertise insulated Morrison from 2026 Middle East capacity shocks.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Sick
- Holidays
- Vacation