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Advocate Health Care

Nonprofit health system delivering comprehensive care

Family Services Coordinator

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeCharlotte, NC, USA$22.90 - $34.35

About the Job

Requirements

  • A bachelor's degree or three years of experience in organ procurement is required.
  • A valid driver's license is required.
  • The employee must be available to travel more than 100 miles, work in unfamiliar hospital environments, and use a personal car for business.
  • The employee must be able to work irregular sleep patterns, extended hours, and 24-hour on-call intervals, including consecutive days.
  • The employee must be able to lift up to 50 pounds and have good visual acuity and accurate manual dexterity.
  • The employee must be able to work in an office, patient care area, and operating room.
  • The employee must be able to sit, stand, bend, and walk and be contacted by phone outside normal business hours.

Responsibilities

  • Support potential donor families in making informed decisions about organ, eye, and tissue donation.
  • Obtain authorization for donation and complete all required paperwork.
  • Complete charting in patients' electronic medical records in accordance with LifeShare policies and procedures.
  • Maintain an understanding of the grief process and comfort when dealing with death.
  • Provide active-reflective listening, grief support, and follow-up for donor families as appropriate.
  • Work as an integral part of the LifeShare team.
  • Participate in quality assurance and performance improvement projects in the Family Support department and LifeShare.
  • Assume 24-hour on-call responsibility, including weekends and holidays, as determined by the department.

Desired Qualifications

  • Experience in social work, grief support, chaplaincy, or hospice care is preferred.
  • Experience providing services to the public in situations involving trauma, death, or dying is preferred.

About the Company

Advocate Health Care

Nonprofit health system delivering comprehensive care

Advocate Health Care is a faith-based nonprofit health system serving Illinois and Wisconsin with a network of hospitals, clinics, and providers. It delivers a broad range of medical services using current techniques and ongoing research, coordinated through clinical integration. The organization offers financial advocacy and assistance to help uninsured or underinsured patients manage hospital bills. Its goal is to improve patient care and expand access by combining high-quality medical services, financial support, and a commitment to clinical excellence.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$18M
Headquarters
Oak Brook, IL
Founded
1976

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