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TRIMEDX

Clinical asset management and device cybersecurity

Clinical Engineering - Operations Director

Equipment Field ServicePosted on Nov 9
Full-time$140k - $170k

About the Job

Requirements

  • A minimum of 2 years of experience working with biomedical equipment in a clinical engineering environment or equivalent experience is required.
  • Advanced knowledge of Microsoft Office applications is required.
  • The candidate must be able to manage day-to-day and long-term site operations.
  • The candidate must be able to perform basic financial analysis and calculate budgets, revenue, and costs.
  • The candidate must know state and federal inspection agencies, including The Joint Commission, CAP, DNV, and other accrediting bodies.
  • An associate degree or equivalent experience is required.

Responsibilities

  • Lead clinical engineering initiatives to provide superior customer service and operational efficiency by managing execution of the Medical Equipment Management Plan.
  • Manage all aspects of program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning, and outside vendor management.
  • Manage day-to-day operations, collaborate with customers, develop technicians, and serve as a communication channel between hospital executives and the company.
  • Direct Joint Commission inspections and ensure services comply with regulatory standards.
  • Oversee site operations and provide direction to others using knowledge of technology and equipment.
  • Motivate others through praise, recognition, and rewards.
  • Staff and schedule technicians to ensure service coverage.
  • Conduct semi-annual and annual technician performance evaluations.
  • Coach and mentor technicians, provide performance feedback, and take corrective action when appropriate.
  • Develop others to achieve long- and short-term business results.
  • Manage hiring and termination processes in accordance with company policies and processes.
  • Build and maintain customer relationships and address conflicts.
  • Recommend changes and influence their adoption.
  • Manage service operations, including service contracts and resources, and document demand labor, demand parts, contracts, in-house labor, and in-house parts.
  • Use policies as guides and apply sound judgment in day-to-day activities.
  • Meet with others to identify root causes of technology and process problems.
  • Manage shop supplies and database stockroom inventory, including annual inventory.
  • Develop service strategies for continuous process improvement and provide metrics to the corporate office.
  • Participate in Quarterly Value Reviews and system-level reports or meetings.
  • Prioritize open work orders and ensure performance assurance inspections are documented.
  • Manage site key performance indicators, including preventive maintenance, work order turnaround, alerts, and regulatory measures.
  • Assist with work order approvals.
  • Lead continuous-improvement recommendations and work with leadership to implement corrective actions.
  • Collaborate with customers and vendors to develop solutions.
  • Support customer satisfaction, business growth, and retention.
  • Monitor each equipment modality against financial and performance benchmarks.
  • Participate in customer departmental meetings, including Imaging, Lab, and Operating Room director meetings.
  • Advise users about equipment status and ensure service and documentation are complete, timely, and accurate.
  • Recommend contracts and evaluate whether to add or remove them.
  • Serve on hospital committees, including Environment of Care and Capital Planning Committees.
  • Schedule workloads and maintenance leveling to improve daily operations.
  • Identify department problems and trends and implement long-term solutions.
  • Manage on-call functions and rotations in the database.
  • Evaluate and approve parts requests and on-site or off-site vendor service requests.
  • Define and recommend solutions for customer groups.
  • Interact with external customers, resolve customer issues, and ensure customer satisfaction for assigned areas.
  • Support continuous-improvement initiatives and work with leadership to implement corrective actions.
  • Manage key performance indicators, expenses, customer satisfaction, and associate engagement; contribute to Environment of Care performance.
  • Support upper management tactically and spend 25% of work time performing technician duties.
  • Support one or multiple sites, including affiliated time-and-material and small profit-and-loss sites as applicable.
  • Create and manage budgets, control expenses, and remain accountable for financial performance and business targets.
  • Provide clear direction, foster respect and collaboration, and maintain open communication.
  • Identify direct reports' and team members' development needs and connect them with internal and external resources.
  • Promote employee engagement by understanding organizational and personal drivers and developing action plans.
  • Set team goals and expectations, monitor performance, address performance gaps, provide timely feedback, and ensure assigned actions are completed by deadlines.
  • Travel up to 50% as required by customer or business needs.
  • Maintain an on-site presence daily during business operations.
  • Perform other duties as assigned.

Desired Qualifications

  • Experience leading or managing in a clinical engineering environment is preferred but not required.
  • Prior experience as an Assistant Manager, Assistant Site Manager, or Senior Technician is preferred.
  • An electronics-related technical discipline or equivalent military training is preferred.
  • A bachelor's degree or equivalent experience is preferred.
  • Technical certification such as A+, CBET, CRES, CLES, or CCE is preferred.

About the Company

TRIMEDX

Clinical asset management and device cybersecurity

TRIMEDX provides clinical asset management solutions for healthcare providers to optimize the performance, safety, and compliance of medical devices. It offers services across clinical engineering, asset informatics, and cybersecurity, supported by a proprietary workflow platform. This platform combines device inventory management with analytics and prescriptive guidance to tell users exactly what actions to take, helping hospitals run more efficiently and reduce costs. What sets TRIMEDX apart is its end-to-end approach that blends hands-on engineering services with data-driven insights and cybersecurity, addressing challenges like technician shortages and rising threats to medical device security. The company’s goal is to improve hospital operating margins and patient care quality by ensuring devices are safe, compliant, and readily available.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$200K
Headquarters
Indianapolis, IN
Founded
1998

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