Hiver

Gmail-integrated helpdesk and collaboration platform

Software Engineer 3 Frontend

Frontend EngineeringUpdated on Nov 13

Full-timeBengaluru, Karnataka, IndiaNo salary listedHybrid

About the Job

Requirements

Five to eight years of hands-on experience building frontend systems.
Proficiency in HTML5, CSS3, and JavaScript, with experience using Vue.js.
Experience with SASS, Tailwind CSS, Material UI, or similar modern CSS solutions or frameworks.
Knowledge of design patterns and best practices for writing clean, linted, maintainable, and reusable code.
A solid foundation in Computer Science, including data structures, algorithms, and software design.
Experience with frontend tooling and best deployment practices.
Strong analytical and debugging skills to troubleshoot and resolve issues in a timely manner.
Proficiency in written and verbal English to communicate effectively with team members and stakeholders.

Responsibilities

Build and maintain interactive, responsive frontend systems across various form factors, owning frontend development from coding through deployment.
Understand, follow, and improve the company's software development life-cycle standards.
Build next-generation web applications with high reusability.
Work closely with product and technology teams to deliver efficient, maintainable, unit-tested software.
Identify unclear, inconsistent, or technically limited requirements for individual and team work, and communicate issues early to help course-correct.
Collaborate with product and business teams to understand the customer journey and develop solutions that support business growth.
Contribute to the architecture and design of new and existing systems.
Help define and improve engineering standards, tooling, and processes.
Collaborate with designers and other stakeholders to build dynamic user experiences while adopting emerging standards.
Design and conduct a high-quality code-review process, maintaining performant, testable code that follows strong software design patterns.
Break down complex problems into small tasks and pull requests to deliver value safely and incrementally.
Review approaches developed by the technology team and help identify optimal solutions to problems.
Provide technical direction to frontend development and lead and mentor a team of engineers.

Desired Qualifications

Experience with React.js.

About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity:

As a Software Development Engineer III (Frontend) at Hiver, you will play a pivotal role in shaping our technical landscape, influencing our product roadmap, and guiding our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will lead and mentor a team of highly skilled engineers while providing critical technical direction to our front-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our front-end systems.

What you will do?

Building and maintaining interactive and responsive frontend systems across various form factors. You will own all aspects of front-end development from coding to deploying.
Understand, follow and improve Hiver's standards for the software development life cycle
Building next-generation web applications with high reusability.
Work closely with product and tech team to deliver efficient, maintainable and unit tested software
Proactively identifies problems with requirements (lack of clarity, inconsistencies, technical limitations) for their own work and team work, and communicates these issues early to help course-correct
Collaborate with product & business teams to understand customer journey and come up with solutions that help Hiver grow
Contribute to the architecture and design of new and existing systems
Helping defining and improving engineering standards, tooling, and processes
Collaborating closely with designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards

What we’re looking for?

5 - 8 years of hands-on experience building frontend systems.
Proficiency in Web Fundamentals - HTML5, CSS3 & JavaScript. Experience with modern frameworks like Vue JS is a must have. Experience with SASS / TailwindCSS / Material UI (or similar modern CSS solutions / frameworks) is required. React.js is good to have
Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
Strong knowhow and experience with frontend tooling and best deployment practices is required.
An architect's mindset - we want a fast time to market but without undermining long term prospects. You will have to continuously assess the various trade-offs when considering long term vs short term benefits / drawbacks and make informed choices about the optimal approach.
Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
Responsible for designing and conducting a high-quality code-review process and maintaining highly performant, testable code with following strong software design patterns.
Breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
You will be actively reviewing approaches created by the tech team and helping them to find the optimal solutions to the problems.
Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and able to communicate effectively with team members and stakeholders.

About the Company

Hiver

Gmail-integrated helpdesk and collaboration platform

Hiver helps teams manage customer support and sales queries directly from Gmail by turning emails into collaborative, assignable tasks. It works inside the Gmail inbox, where team members can assign emails to colleagues, track status, add notes, and collaborate without leaving their inbox. The product also provides analytics, automation, and integrations with other business tools to streamline workflows while maintaining the familiar Gmail interface. Compared with competitors, Hiver differentiates itself by embedding helpdesk and CRM-like collaboration directly in Gmail, focusing on ease of use for small and medium-sized businesses and expanding features to include analytics and automation without requiring a separate, complex software suite. The company’s goal is to simplify email-based collaboration and transform everyday email threads into organized, trackable customer interactions for teams worldwide.

Company size: 201-500
Company stage: Series B
Total funding: $30M
Headquarters: San Jose, CA
Founded: 2011

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