Teller
About the job
- Minimum of one year of customer service experience.
- High school graduation or equivalent.
- Professional appearance and communication, with comfort appearing in front of a camera.
- Accuracy in teller and new-account transactions, including cash handling, and thorough knowledge of teller operations to answer questions and resolve problems.
- Ability to communicate positively with members during member and teller transactions.
- Ability to manage and prioritize multiple tasks.
- Regular and reliable attendance.
- Working knowledge of Microsoft Outlook, Word, Excel, and the internet.
- Ability to operate, or be trained to operate, office equipment including a calculator, laser printer, receipt printers, personal computer terminal, multifunction copier, telephone, interactive teller equipment, and the Teller Now teller platform.
- Provide personalized and consistent service while processing transactions via interactive teller machines in accordance with credit union policies and procedures.
- Represent the credit union courteously and professionally by following Teller Services Center standards and provide prompt, efficient, and accurate service through interactive teller machines.
- Handle member complaints and transaction errors appropriately.
- Maintain and encourage effective working relationships between branches with interactive teller machines and the Teller Services Center.
- Cross-offer credit union services by assessing member or potential-member needs using observed cues and cross-sell messages in Teller Navigator.
- Explain the different credit union services and their benefits to members and help increase members’ knowledge of those services.
- Receive and review checks and cash for deposit, verify endorsements and negotiability, cash checks, pay money from accounts after verifying balances, and enter transactions into credit union records through an online computer terminal.
- Perform teller duties including balancing and making advances on open-end loans.
- Read internal publications, including HUB and Possibilities.
- Perform other assigned duties.
About the company
Ascend Federal Credit Union provides financial services for individuals and businesses, including checking, savings, loans, credit cards, and business banking. Members access products through branches and digital channels such as online banking and a mobile app, with features like e-statements and remote access, and credit cards use EMV technology for secure payments. As a not-for-profit, member-owned cooperative, Ascend offers favorable rates and personalized service, leveraging its local community roots alongside a broad range of products. Its goal is to raise members’ financial possibilities by offering guidance, accessible products, and convenient tools that support responsible money management.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
null
Founded
1951
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Simplify's Take
What believers are saying
- The merger expands Ascend into Georgia and lifts membership above 390,000.
- Ascend's website says business continues normally, reducing near-term customer disruption.
- Marketing automation and a website revamp started in 2025, improving lead capture.
What critics are saying
- LGE member approval and NCUA review can still block the merger in late 2026.
- Systems integration extends through 2027, creating execution risk across 40-plus branches.
- Childers v. Ascend Federal Credit Union shows litigation exposure remains present.
What makes Ascend Federal Credit Union unique
- Ascend and LGE's 2026 merger creates a $7 billion Tennessee-Georgia credit union.
- Matt Jernigan will lead the combined organization, preserving leadership continuity through 2027.
- Ascend's digital banking stack includes Zelle, card controls, and SavvyMoney credit monitoring.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Professional Development Budget