Applications Processing Associate

Job Description

• Key data from application images into applicable system.
• Accurately processes applications and determine eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines.
• Reviews appeals and provides determination resolution.
• Research suspended/on-hold application errors.
• Initiate external contact by telephone to customers for clarification on application information.
• Follow-up with second call if necessary.
• Identify and report any suspected fraudulent activity or red flags within application and ensure each are appropriately addressed prior to final approval.
• Special projects as assigned by management.

Qualifications

Minimum of 4 CXC subjects. 

Ability to type 30+ words per minute. 

Ability to process a minimum of 50 units per day. Microsoft Windows and Internet-based applications experience required. 

Additional Information

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.