University Physicians' Association

Practice support for physician groups

Medical Assistant - University Executive Health and Wellness

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

Ability to multitask.
Two years of medical office experience; experience in guest experience, customer service, or patient relations is a plus.
Medical Assistant certification is preferred.
Strong communication, time-management, and organizational skills.

Responsibilities

Maintain efficient patient flow in the clinic.
Check in patients, obtain accurate vital signs, and review medical histories and medications.
Accurately document patient visit information in the electronic medical record.
Accurately document patient communications in the electronic medical record, including phone messages, patient portal messages, and provider messages.
Accurately e-prescribe prescriptions as directed under the direct supervision of a physician.
Communicate effectively with patients and act as a liaison between patients and the physician.
Maintain examination rooms with appropriate supplies.
Answer patient phone calls and questions according to physician protocol.
Assist with scheduling outside tests and referrals as requested by the physician.
Assist with scheduling surgeries and obtaining authorizations as required.
Follow up with patients on test results and after surgeries, including provider-patient letters.
Complete Family and Medical Leave Act forms as directed by the physician.
Obtain authorization for medications not listed on the formulary.
Maintain a clean and safe clinic area and examination rooms using basic standards and procedures established by the Occupational Safety and Health Administration.
Maintain and sterilize equipment following Occupational Safety and Health Administration protocols.
Respect and maintain the dignity of all patients.
Regularly inventory clinic supplies and maintain adequate supplies for efficient patient flow.
Assist the physician with in-office procedures and other patient-related activities as requested.
Participate in staff meetings and educational activities as required.
Perform other duties as requested by the Office Supervisor.

Desired Qualifications

Experience in guest experience, customer service, or patient relations is a plus.
Medical Assistant certification is preferred.

Description

University Physicians’ Association is seeking qualified applicants for a Medical Assistant position at University Executive Health and Wellness. Candidates must be detail-oriented and able to work closely with physicians to provide a seamless patient experience at a high level of patient care within a highly efficient system.

Job Responsibilities:

Maintain efficient patient flow of clinic
Check in patients obtaining accurate vitals, reviewing medical histories, and medications
Accurately document appropriate patient visit information in EMR
Accurately document any patient communication in EMR (phone messages, patient portal messages and provider messages)
Accurately E-prescribe prescriptions as directed under direct supervision of physician
Communicate effectively with patients and act as liaison between patients and physician
Maintain exam rooms with appropriate supplies
Answer patient phone calls and questions per physician protocol
Assist with scheduling outside tests and referrals as requested per physician
Assist with scheduling surgeries and obtaining authorization as required
Follow-up with patients on test results and after surgeries (provider-patient letters)
Complete FMLA forms as directed by physician
Obtain authorization for medications not listed as formulary
Maintain clean and safe environment in clinic area and examination rooms utilizing basic standards and procedures as set forth by OSHA
Maintain and sterilize equipment following OSHA protocols
Respect and maintain dignity of all patients
Inventory clinic supplies on a regular basis maintaining adequate supply for efficient patient flow
Assist physician with in-office procedures and other patient related activities as requested
Participate in staff meetings and educational activities as required
Other duties as requested by Office Supervisor

If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

Medical, Dental, and Vision Insurance
401(k) with company match and immediate vesting
Short-term and Long-term disability
Life insurance
Critical Illness
Flexible Spending Accounts
Health Savings Account with Employer contribution
PTO, Sick leave, Bereavement leave
Employee Assistance Program
Fitness Centers

Requirements

Ability to multi-task
Strong communication skills
Time management and organizational skills
Two years medical office experience (experience in guest experience, customer service, patient relations are a plus)
Certification Medical Assistant preferred

About the Company

University Physicians' Association

Practice support for physician groups

University Physicians' Association provides administrative and practice-management support for physicians and clinical groups in Tennessee. Its services help medical practices manage billing, finance, human resources, operations and other non-clinical functions that support patient care. The organization works alongside affiliated physicians and health-system partners rather than replacing the clinicians delivering treatment. UPA’s role is healthcare administration and physician enterprise support, making it distinct from a university, hospital or independent insurance carrier. Service delivery depends on clinical, operational and administrative teams working across its care settings.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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