Application Functional Support Specialist

Job Description

The Application Functional Support Specialist will support a production environment that exchanges information with multiple connected systems. The role combines technical and functional support responsibilities, ensuring platform stability and acting as a bridge between business users and IT teams.

Main Responsibilities:

• Provide technical and functional support for business applications.
• Manage and resolve incidents affecting application services.
• Monitor application performance and support operational maintenance activities.
• Collaborate with Development, IT, and Back Office teams to improve application functionality and user experience.
• Perform analysis and testing activities in UAT environments.
• Support application releases and deployment activities.
• Maintain support documentation, user guides, and operating procedures.
• Identify opportunities to automate repetitive operational tasks.
• Contribute to service quality improvements through analysis and monitoring.

What You'll Bring:

• 6–10 years of experience in application support or a similar environment.
• Knowledge of Financial Markets, including products, cash flows, and securities.
• Experience in technical and functional support activities.
• SQL knowledge.
• Unix/Shell Unix knowledge.
• ITIL knowledge.
• Strong incident management and problem-solving capabilities.
• Excellent communication and collaboration skills.
• Strong analytical mindset and attention to detail.
• Professional proficiency in English.

Additional Valued Experience:

• ServiceNow or a similar ticketing platform.
• ALM.
• OMR - SS&C.
• Experience with release management and monitoring tools.

Qualifications

Additional Information